Brian Jaow Email & Phone Number

Singapore

• Provide personalized service to phone-in inquiries and feedback from customers.
• Explaining and demonstrating features of products and services.
• Provide immediate attention to customers' needs and follow-up with appropriate resolution.
• Communicate in an open and engaging tone across all channels.
• Build rapport with customers and understand their needs.
• Coordinate with other departments and handle internal escalations.

Malaysia

• Establish and maintain strong relationships with tenants.
• Handle leasing inquiries and make recommendations of retails spaces to prospects.
• Negotiate lease renewals, finalize lease agreements, and other lease documentation.
• Liaise with tenants on lease-related matters including tracking of sales performance and arrears.
• Conduct market research from time to time.
• Prepare monthly reports & Update monthly Tenancy Schedule.

Malaysia

• Assist Marketing Manager to plan, organize, coordinate and implement marketing activities (roadshow/campaign/events).
• Coordinate and communicate with respective suppliers/vendors to ensure the product marketing can be accomplished on time.
• Monitor current market conditions as well as competitors' information to improve the effectiveness of marketing campaigns.
• Reaching out to the current database of clients to keep them updated on current promotions.
• Endorsement with bloggers and influencers to enhance brand image.
• Provide monthly reports to Management on the progress of current campaigns.

Malaysia

• Handle inbound and outbound calls and process customers’ requests via phone, internet, and email.
• Provide sellers/partners/internal staff with friendly and professional communication during call transactions and email inquiries.
• Handle complaints and ensure prompt and effective resolutions to meet sellers/partner/internal staff expectations.
• Coordinating with warehouse to ensure that online stores are adequately stocked and reflected in the system.
• Monitor delivery timelines and plan for shipping date.
• Ensure functionality of all e-stores (Shoppee/Hulala/Lazada & etc) on a daily basis by doing website checks.

Malaysia

• Responding to inquiries about our company's services and offerings.
• Handling customers for international holiday packages, follow-ups with customers and clients.
• Responsible for selling individual outbound holiday packages to destinations such as South East Asia, Europe, USA, Africa, and Australia.
• Research, explore and study different travel destination options
• Helping customers to book accommodations, sightseeing activities, and travel arrangements.
• Collect deposits and balances