Provided account IT Services delivery leadership for 3 accounts in the transportation and logistics industry. Led offshore and onshore teams supporting Mainframe, Midrange, Service Desk, Custom App and Middleware, Database, and ITIL Cross-Functional services. Improved team collaboration by expanded daily stand-up call and frequent staff one-on-ones, drove process improvement and service stabilization.

2022 Account Exit Manager responsible for the orderly transition of service to the new supplier. Major components included provision of data center migration links, migration of mainframe, creation of agile migration teams, and the complete exit of DXC datacenter space.2020 - 2021 Led transformation program to deploy updated DXC datacenter tooling to a legacy client.2019 - 2020 Took over a troubled transformation program and successfully turned around. Deployed services to a new logo client including datacenter, end user compute, service desk, mobility, wired and wireless networking, service management, and field services.2019 Interim Account Delivery Manager accountable for delivery staff providing Datacenter, Workplace and Service Desk. Responsible for daily operations including Request, Incident, Problem, Change and Project, as well as SLA and contractual obligations, staffing and financial forecasting.2018 - 2019 Migrated account to ServiceNow. Implemented e-bonds between DXC and the client.2017 - 2018 Created and successfully executed Service Improvement Plan. Scope included asset management, monitoring, project delivery, and account governance. Reported program status to senior account and client leadership. The program improved client relationships.

Took over and led 12-months of an 18-month IT Transformation program, involving data center migration to cloud, application rationalization, server refresh, and the build out of a new service management team. Responsible for transformation budget and overall program governance. Leadership responsibility for four contributing projects, their project managers and teams. Successfully delivered program on-time and under-budget.

Responsibilities:• Leader of up to 40 UNIX/Linux system administrators supporting fourteen dedicated accounts. Provided monthly 1:1s, project and career growth guidance, annual reviews.• UNIX/Linux Delivery manager, providing technical resources and support for delivery issues and escalations.• Managed employee movement to offshore delivery.Projects:• Jan 2016 Led delivery Health Check effort for external account.• Aug 2015 Ran monthly UNIX all-hands meeting. Planned and facilitated meeting with technical demonstrations and business topics for about 125 UNIX System Administrators.• Apr 2015 Mentor in Best Shore Leadership Development workshops in Bangalore and Manila.• Jan 2015 Traveled to India to support the creation of two new delivery teams.• 2013-2014 Focus was on growing from just a couple accounts up to a dozen accounts and 40 direct reports through ‘decastling’ efforts.Training:• Dec 2015 – Passed EXIN Foundations in OpenStack exam.• Jul 2015 – SCHOoL EG Portfolio and ConvergedSystems 5 day hands-on lab.• Jun-Nov 2015 – HP Client Exposure & Mentorship Opportunity leadership training program. Hogan Assessment, 4 Stanford classes, and cohort project.• Jun 2015 – OpenStack Foundations.• May 2015 – Attended Vancouver OpenStack Summit.• Jan 2015 – The Experienced Manager workshop.• Nov 2014 – Lean Six Sigma White Belt Training

Manager for GM account Operations Team supporting Microsoft SharePoint & EMC Documentum, primarily focused on sustain tasks such as Change, Incident, and Problem Management.

Manager for four related I&AM operations teams: Active Directory, LDAP Directory and Application Security, NIS and DNS. Built a global, multi-tier team that partnered well together.

Team Lead, Production Environment Manager (PEM), Incident Manager and Problem Manager.GM Identity and Application Security environments.