Brian Johnson Email & Phone Number

Glen Allen, Va, Us

Richmond, Virginia Area

Responsible for the maintenance of each release for 6+ products based in the Richmond Office. Facilitated the successful release of code from Engineering to Production by proactively & reactively working with Executives, Product Management, Development, Test and Operations. Currently working to redefine the release process to fit it into an Agile workflow; specifically Kan Ban. Primary liaison with both the region and international customers during Acceptance Testing and rollouts. Lead both the requirements gathering/finalization phases (remote and/or onsite) and final Acceptance with the customer to ensure needs are fully met. Identified a need with a 3rd Party vendor, creating the necessary interface to provide them the proper support. Designed/developed User Interfaces (UI) CallFlows for the uOne Unified Messaging System. This includes working with a generic platform and fully customized versions for multiple international customers.

Richmond, Virginia Area

Analyzed my team and their procedures to address their initial weaknesses. Implemented new procedures and technical processes that increased their output two fold while strengthening their overall quality. Ensured the client’s schedules were met while developing processes and procedures to guarantee their satisfaction and the company’s revenue goals and time requirements were met and exceeded. Managed day to day assignments and responsibilities of the team’s Customer Service Managers and Pricing Analysts to meet the daily needs of the client and the field staff. Grew account from $2.1 million to $3.5 million by building a close working relationship with the client’s contacts and management. Migrated the team’s processes from a manual paper based system to an integrated and automated system that tied the client’s systems to ours. Oversaw the entire automated process that linked RetailData’s internal systems to the client’s managed scheduling system. This included ensuring our Progress database was receiving/transmitting proper information and the format between us and the client was correct. Performed crisis intervention, problem solving and mediated any conflicts between my staff, the company and/or client.

Richmond, Virginia Area

Functioned as a technical liaison, interacting on all issues between internal departments and development for web-based applications within the call centers. Oversaw the daily activity of two developers; maintaining responsibility for their productivity and quality of work on each project. Assisted departments with the development (and maintenance) of detailed requirements to ensure all software developed retained a consistent level of quality which met and exceeded their process and strategic needs. Responsible for the daily monitoring and adjustments as the Project Manager of the Automated Daily Operations Report. These reports were an internally developed web based reporting tool that combined statistics from multiple ticketing systems and the VRU. Project manager for all message boards within the Technology Support Center. Responsible for all the maintenance, relocations and new installs of the message boards and servers in Richmond, Virginia, Dallas, Texas and Concord, California.