Brian Jopling

Brian Jopling Email and Phone Number

Associate Director, Health Integration Partners @
Brian Jopling's Location
Helmdon, England, United Kingdom, United Kingdom
Brian Jopling's Contact Details

Brian Jopling personal email

About Brian Jopling

I am a highly experienced and diverse management consultant and interim, leading service transformation in the NHS and the private sector. I have a proven track record in strategy, planning, operating model design, commissioning, implementation and culture change. I am known for leading complex change initiatives and achieving results fast through an approach that is commercial, personal, passionate and pragmatic. I am an experienced business founder and director, with a proven track record of transforming services through driving a genuine focus on patients and developing high performing teams. I have 25 years’ experience as an innovator in the customer management industry and am a judge of national management awards. Specialities:How to plan, design, manage and deliver service transformation from end to endImproving business performance, especially in adverse market conditionsPatient and customer experience designCulture and behaviour changeStakeholder and employee engagement and creating commitment to a new way forwardChannel strategy and increasing sales, marketing and customer service performance

Brian Jopling's Current Company Details
Turn Left Limited

Turn Left Limited

Associate Director, Health Integration Partners
Brian Jopling Work Experience Details
  • Turn Left Limited
    Director
    Turn Left Limited Oct 2012 - Present
  • Nhs North East London Integrated Care Partnership
    Interim Director Mental Health, Learning Disability And Autism
    Nhs North East London Integrated Care Partnership Sep 2021 - Mar 2022
    North East London
  • North East London Nhs Foundation Trust
    Programme Director Mental Health Transformation
    North East London Nhs Foundation Trust Jan 2021 - Aug 2021
  • Waltham Forest And East London (Wel) Ccgs
    Programme Director Out Of Hospital Transformation And Lead Director For Newham
    Waltham Forest And East London (Wel) Ccgs Nov 2019 - Dec 2020
    East London
  • Barking, Havering, Redbridge And Waltham Forest Ccgs
    Senior Consultant - Mental Health Acute Care Pathway
    Barking, Havering, Redbridge And Waltham Forest Ccgs Sep 2019 - Nov 2019
    London, United Kingdom
    Leading a review of the mental health acute care pathway within Barking, Havering, Redbridge and Waltham Forest
  • Birmingham And Solihull Mental Health Nhs Foundation Trust
    Interim Associate Director Integrated Care And New Care Models
    Birmingham And Solihull Mental Health Nhs Foundation Trust Apr 2018 - Jun 2019
    Birmingham, United Kingdom
    I led the New Care Models Integrated Care Partnership known as 'Reach Out' involving Birmingham and Solihull MH Trust, Midlands Partnership Foundation Trust, St. Andrew's Healthcare and NHS England. I was responsible for directing the program including achievement of financial, performance and quality objectives and devolution of the initiative from NHSE England to local ownership. I led on the development of the ACO, commissioning function and other changes in ways of working required to fulfil this transition.
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  • Greenwich Clinical Commissioning Group
    Interim Associate Director All Age Mental Health And Learning Disability
    Greenwich Clinical Commissioning Group Mar 2017 - Dec 2017
    Woolwich
    Leading on commissioning of services, service transformation to achieve Mental Health Five Year Forward View objectives, short-term performance improvement, budgetary control, QIPP and Greenwich-wide stakeholder and service user engagement and alignment to a new way forward.
  • Greenwich Clinical Commissioning Group
    Associate Director Mental Health, Primary Care, Continuous Healthcare And Learning Disability
    Greenwich Clinical Commissioning Group Nov 2016 - Feb 2017
    Woolwich
    Leadership and oversight of the commissioning teams for four areas of health care in Greenwich, including service transformation in line with the NHS Five Year Forward View.
  • North West London Collaboration Of Ccgs
    Interim Associate Director Mental Health Strategy And Transformation
    North West London Collaboration Of Ccgs Jan 2016 - Oct 2016
    London, United Kingdom
    Leading on the development of new models of care and business cases for Serious and Long Term Mental Health Needs (SLTMHN) across 8 CCGs and 2 Mental Health Trusts in North West London
  • Leicestershire County Council
    Interim Transformation Lead For Health And Social Care Integration
    Leicestershire County Council Oct 2014 - Jan 2016
    Leicester, United Kingdom
    Leading the transformation to bring together Adult Social Care and Community Health Services in order to deliver an integrated offer to customers. This includes design of a joint model of care, pathways and processes. Also leading on implementation, including bringing organisations together and developing aligned teams, shared language, behaviours and culture.
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  • Leicestershire Partnership Nhs Trust
    Interim Programme Director Coordinated Care
    Leicestershire Partnership Nhs Trust Apr 2013 - Oct 2014
    Leicester, United Kingdom
    Leading a transformation programme within the largest division of the Trust to deliver improved, integrated community health services, spanning 100 locations and 2000 staff. Leading a team of 200 managers and staff across 8 work streams in the development of a new model of care, service and cultural re-design and implementation. Elements of role include leading on strategy development, programme and change management, detailed design of integrated pathways and cultural and communication skills training - in order to deliver more seamless, integrated care and significant cost improvement.
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  • Leicestershire Partnership Nhs Trust
    Interim Programme Director - Transforming Mental Health Services For Older People
    Leicestershire Partnership Nhs Trust Sep 2011 - Mar 2013
    Leicester
    Leading a transformation programme to innovate the model of care, redesign patient journeys & processes, change organisational structure and roles and define new technology to improve care quality and make better use of resources.Also Programme Director for the Rebranding Community Hospitals Programme and set up of Single Point for Acccess (SPA) for direct community hospital admissions.
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  • Leicester City Clinical Commissioning Group
    Interim Lead For Strategic Falls Review
    Leicester City Clinical Commissioning Group Sep 2012 - Apr 2013
    Leicester, United Kingdom
    Engaged by commissioners to lead a strategic review of falls services and design a new integrated falls pathway across health and social care in Leicester, Leicestershire and Rutland.
  • Customer Consulting Limited
    Associate Consultant
    Customer Consulting Limited Jan 2010 - Apr 2013
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  • E.On Uk
    Strategy And Knowledge Management Lead For Customer Service Excellence Programme
    E.On Uk Sep 2010 - Aug 2011
    Nottingham, United Kingdom
    As an associate of CCL, led the definition and design of a programme to improve service quality and efficiency across E.on's contact centre estate. Within this also led the definition of a knowledge management strategy and set up of a KM pilot which resulted in increased sales, improved revenue protection and cash collection, reduced direct debit overrides and increased NPS & staff satisfaction.
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  • Sky
    Knowledge Management Strategy
    Sky Jan 2010 - Jul 2010
    Edinburgh, United Kingdom
    As an associate of CCL supported the design and set up of a pilot to innovate Sky's knowledge Management capability, which delivered significant reductions in call handling times.
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  • Nhs Leicestershire County And Rutland
    Interim Programme Director For Service Redesign Of Out-Of-Hours And Long Term Conditions
    Nhs Leicestershire County And Rutland Jan 2009 - Dec 2009
    Leicester, United Kingdom
    Reporting to the Directors of Community Health Services, led a strategic review of out of hours services and a subsequent performance improvement programme for the out of hours operation. I also designed and implemented a new service for the care of patients with long term conditions built around an innovative contact centre 'hub'.
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  • Aviva Plc
    Strategy And Operational Performance Improvement
    Aviva Plc Feb 2008 - Dec 2008
    York And Sheffield, Uk
    As an associate of CCL, reporting to the Global Director of Customer Experience I led the work to define a 3 year strategy for Aviva's customer operations which manage 10,000 customers in the UK and off-shore.I co-led a performance improvement programme in Aviva Healthcare's customer operations that resulted in a reduction in patient wait times from 12 to 3 weeks within 3 months.
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  • Bupa
    Target Operating Model & Performance Management Framework
    Bupa Dec 2007 - Aug 2008
    Manchester, United Kingdom
    As an associate of CCL, carried out a strategic review of proposed future Customer Service TOM and 3rd party commissioning intentions which pinpointed £50m savings without compromising service quality. Developed new performance management framework for implementation across Bupa's contact centre estate.
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  • Catalyst
    Managing Director
    Catalyst Dec 2004 - Dec 2006
    Catalys
  • Customer Consulting
    Director
    Customer Consulting 1999 - 2004
  • The Merchants Group, Dimension Data
    Divisional Head
    The Merchants Group, Dimension Data 1987 - 1999

Brian Jopling Skills

Strategy Change Management Business Transformation Performance Management Performance Improvement Management Stakeholder Management Crm Culture Change Coaching Management Consulting Business Process Improvement Customer Experience Leadership Consulting Outsourcing Executive Coaching Business Training Business Strategy Employee Engagement Business Process Organizational Development Program Management Team Management Workshop Facilitation Contact Centers Team Leadership Management Development Call Centers Human Resources Strategic Planning Stakeholder Engagement Project Management Organizational Design Public Sector Project Delivery Marketing Leadership Development Training Delivery Business Development Recruiting Personal Development Governance Customer Satisfaction Emotional Intelligence Prince2 Offshoring Business Planning Business Analysis

Brian Jopling Education Details

Frequently Asked Questions about Brian Jopling

What company does Brian Jopling work for?

Brian Jopling works for Turn Left Limited

What is Brian Jopling's role at the current company?

Brian Jopling's current role is Associate Director, Health Integration Partners.

What is Brian Jopling's email address?

Brian Jopling's email address is jo****@****aol.com

What schools did Brian Jopling attend?

Brian Jopling attended University Of Hertfordshire.

What skills is Brian Jopling known for?

Brian Jopling has skills like Strategy, Change Management, Business Transformation, Performance Management, Performance Improvement, Management, Stakeholder Management, Crm, Culture Change, Coaching, Management Consulting, Business Process Improvement.

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