Brian Jordan Email & Phone Number

Dublin 4, County Dublin, Ireland

County Dublin, Ireland

Leadership & Management (Financial & Operational)• Led an incredibly diverse team of approximately 30 full-time staff [8-10 direct reports]• Managed a significant number of volunteers (∼1100 students) in various representative roles• Pioneered a complete restructuring of the 'Elected Officer' Structure (voted by students), 'Staff' Structure (hired), and the Union Constitution, saving a total of €60,000• Negotiated a 5-year Funding Agreement with the TU Dublin Executive Team• Diversified funding streams via the development of a commercial strategy• Significant Board Experience within TUDSU CLG (member of the Board, sub-committees such as FARC & HRR, & Director Recruitment Panels)Representation & Advocacy• Represented approximately 30,000 students across 8 campus locations throughout County Dublin (Blanchardstown, Tallaght, & City Centre) on a local, national, and international level.• Successfully worked with the Higher Education Authority in order to formally launch a National Review of the Student Charge• Successfully achieved an increase in PhD stipends, prevented unsupported increases in Postgraduate fees & steered the direction of TU Dublin’s financial recovery plan• Established international student representative structures within an EU-funded project (European University of Technology).Stakeholder Management & Communications• Drafted, negotiated & signed a 'Partnership Agreement' between the SU & TU Dublin• Managed complex & often conflicting stakeholder relationships with multiple external parties• Organised a multitude of major events, including political (rallies & protests), educational (seminars and conferences), social (on-site & off-site) and charitable (community fundraisers)• Lead the roll-out of highly successful University-wide campaigns across TU Dublin (referenda, elections, plebiscites), evidenced in the record-high voter turnout.

County Dublin, Ireland

- Supervised staff on a day-to-day basis (delegating, monitoring compliance with tasks)- Trained staff in adhering to correct food safety & sanitation procedures (HACCP standards) as well as the importance of preventing biological, chemical and physical hazards.- Improved all measurable KPI’s (store reviews, daily sales, customer satisfaction surveys, membership card activations, food waste)- Built excellent customer relationships and resolved customer complaints efficiently in line with company policy & with customer satisfaction in mind- Maintained compliance with all cash handling policies & procedures

Dublin, County Dublin, Ireland

- Independently sourced a 3-month placement during summer of 3rd year of University course- Assisted scientists and pathologists in achieving optimal patient outcomes (via processing the most accurate, precise and reliable test results in the shortest possible time)- Responsible for notable improvements in laboratory KPI’s (improvement in turnaround times in Biochemistry department, development of Standard Operating Procedures)- Accumulated 420+ hours of laboratory experience throughout the various departments (specimen reception, blood transfusion, clinical biochemistry, haematology, immunology, microbiology)Accumulated 20+ hours of direct patient interaction & aseptic technique during numerous lumbar puncture procedures & phlebotomy rotations- Contributed to laboratory safety & quality assurance (regularly ensuring standardised samples yielded results within a precise & accurate range)- Gained technical experience (utilising & troubleshooting significant amount of semi-manual and fully automated equipment)- Analysed, interpreted & recorded significant amount of patient data (maintaining patient confidentiality throughout)

Dublin, County Dublin, Ireland

- Managed cleaning & customer service staff across entire restaurant (5 floors)- Trained and supervised staff in how to handle essential pre-requisite cleaning tasks.- Maintained HACCP, First-Aid and Manual Handling standards (certificates awarded).- Prioritised customer satisfaction through coaching at self-service kiosks, evaluating customer complaints and resolving order issues (customer satisfaction 93%).