Brian Joseph Tel Email & Phone Number

Markham, On

130 South Town Centre Blvd.

• Responsible for the resolution of extremely high volume inbound customer inquiries through both email and phone• Performed administrative work for the accounting department involving precise data entry of highly confidential information• Created and implemented strategies that streamlined operations and substantially increased efficiency

• Prepared and presented financial reports to clients pertaining to the effectiveness of the implemented program• Provided clients with information pertaining to WSIB: NEER, Accident Cost Statements, Rebate/Surcharge adjustments, Secondary Injury Enhancement Fund returns, claim protest and appeals outcomes; provided claim cost projections, risk assessment reports and data-trend analysis• Performed a wide variety of tasks including but not limited to: accounts receivable, processing order forms, maintaining detailed record-keeping, streamline and organization of intranet, external promotion and independent research

• Performed clerical duties including taking calls, renewing memberships, filing confidential information, accounts receivable, program enrolment, and providing general information and customer service• Supervised the facility to ensure all rules and regulations were met by attending patrons• Maintained logs regarding resident complaints or concerns

Full Stack Web Development Certification, Computer Software Engineering

Bachelor Of Business Administration (B.B.A.), Human Resources Management/Personnel Administration, General

Business Admin - Human Resources