-Remotely support sales advisors in technical issues-Perform onboard training for new Virtual Sales Advisors-Monitor Sales calls and providing feedback to sales advisors and their leaders-Analyze Data to identify gaps and opportunities company wide-Communicate opportunities to Store, District, and Market leadership-Create data visualization to motivate positive changeSent to Best Buy Achievers in 2022 for the work done in this role

Support forecasting needs with accurate and timely scheduling modifications using Aspect WFM softwareIdentify gaps in processes and implement improvementsImproved HR accommodation tracking system for more efficient use in communicating trends

-Drive a positive customer experience by building relationships, exhibiting empathy, and providing solutions to their needs.-Process sales transactions of complex appliance sales-Achieve team and individual goals while enabling an excellent customer shopping experience.-Apply a high level of product knowledge and expertise through ongoing learning and certifications to enable an excellent customer shopping experience.-Use available tools to stay current on promotional initiatives and helps execute profitable growth through critical business drive times.-Engage with customers for consultations whether it be in-store, over the phone, or chat options online.-Generate future opportunities by discovering the deeper needs of our customers to build lasting relationships.Embraces our learning culture to continuously improve existing skills while acquiring new ones in support of our customer obsession and advancing their contribution.-Maintain assigned department's merchandising and readiness to serve customers.-Provide feedback on products and customer engagement with vendor partners, representatives, and market teams.-Act as trusted subject matter expert, brand advocate, and product champion for specified vendor product assortment.-Coach and train coworkers on new vendor technology and services.

-Sales person specializing in interchangeable lens cameras-Teach customers how to use cameras and inspire them to improve their photography skills-Train other sales people on Nikon Cameras-Utilize vendor-provided devices and accommodations to improve product knowledge and understanding.