Shift Lead And Trainer
Current• Mentored a team of new servers with customized coaching sessions, resulting in a significant 30% performance boost and doubled efficiency, leading to enhanced order accuracy, operational productivity, and elevated customer satisfaction scores • Implemented conflict resolution techniques including active listening, communication skills, and de-escalation strategies to empower servers, resulting in a 50% decrease in customer complaints • Excelled in customer service, training, and development, showcasing robust leadership proficiency across diverse industry roles, leading to a promotion as Server Trainer • Oversaw the delegation of work tasks and orchestrated the actions of dining room staff, utilizing communication tools to ensure timely, polite service to patrons, resulting in a 20% increase in patron satisfaction ratings and a 10-minute reduction in service time