Brian Kantrowitz Email & Phone Number

Middletown, Ny

Supervise IT Interns, Generate IT Capital Budget, Represent IT dept in director's meetings. Instrumental in getting Verizon to install fiber optic lines to our facility at no cost. Analyze hardware requirements for new software.Track maintenance contracts for software & hardware.Currently working on print project to merge all print, copy, scan & fax hardware for over 30 locations into one vendor.Projects including: Phone system replacement, Network upgrade to VMWare ESX, consolidated telecom bills, installed Audio Enhancement sound system in 12 classrooms. Purchased, installed & configured Trend Micro IGSA (spam & http filter).Set up IT Helpdesk line with eight different ways to contact the Helpdesk.IT purchasing: save substantial money by pushing vendors for best pricing on equipment, maintenance and service contracts.Implementation of policies relating to pc and application use (i.e.: e-mail

Plan, perform and assist in the technical and administrative functions of the Information Services department. Maintain network infrastructure and server hardware over three main sites. Run, crimp, and terminate cabling within the buildings.Administration of Servers including: File and Application, Mail (front end and back end) Domain Controller (Active Directory), Print, Backup, AntiVirus, and SQL. Administer tape backup and tape storage facility across two sites.Support hardware and software on servers, client pc's and laptops.Answer questions, assist in troubleshooting issues, and make suggestions to staff on how to utilize software and hardware.Documentation of procedures including pc builds, software installs and upgrades.

Maintain, administer, upgrade & repair PCs & peripherals. Administer network directory structures, user accounts, NDS, NT domain & security. Support LAN based printing, Internet dial-up services, Network/file access rights, field team laptops, and communications.Also involved with network upgrade to Active Directory on MS 2000 & 2003 servers. Deployed new pc's & upgraded laptops to run in new network environment. AD responsibilities included administration of user accounts, file system rights, and creating and updating groups.Administration and daily use of Crow Canyon Help Desk 3.0 for Outlook help desk software.Negotiated new contracts with AT&T, Verizon Wireless, Expanets, and Avaya. Set up and maintain Tandberg 6000 video conferencing equipment. Responsible for all communications bills of approximately $400,000 per year. Maintain and administer Definity G3i phone system, Intuity AUDIX Voice Mail, Call Accounting System, BCMS, and Automated Call Distribution. Install voice terminals, add and remove phone lines and modify call distribution.Responsible for negotiating, planning and implementing switch upgrade to latest software version including Expert Agent Selection (EAS) implementation, three to four digit dial plan upgrade and installation and administration of BCMS Vu reporting tool.Received corporate recognition award for providing value & quality for saving $69,000 on laptop purchase. Also saved $80,000 per year by combining communications billing of multiple sites and $24,000 per year on wireless bills by merging to a corporate shared minutes plan.

Set-up, maintain and administer IS Team's end user support Helpdesk for both internal employees and external sales force. Developed Helpdesk software using Microsoft Access. Set-up and maintain tracking systems for laptops and peripherals. Monitor AS/400, Network and Telephone systems. Maintain departmental procedures, inventory and purchase supplies. Administer phone reporting. Maintain cc:Mail post office and router. Assist Network Administrator in daily functions. Administered basic BPCS (Business Planning and Control System) operations.

First level helpdesk support. Install phones and PC's, call helpdesks and call in repairs (IBM, AT&T, etc.), program internal pagers, order equipment, inventory of phones and hardware/software, installation & upgrade of pc software.

B.S, Electrical Engineering; Computer Engineering

A.S, Computer Science