- Acted as the main contact for the Broker and the Human Resource department for any day to day service and administration needs for their Group Life, Dental, and Disability insurance. - Partnered with internal claims, billing, contracts, underwriting, and sales teams to ensure customer satisfaction and persistency. - Strong leadership skills as demostrated on various teams and projects such as Subject matter Expert, Service Strategy Forum, Cross Market Team, and Service Operational Speciialist. - Established strong internal network for resolving escalated customer issues and questions.

My weekend job is being the Master of Ceremonies at weddings, anniversaries, and corporate events with a focus on customer/client service.

Provided Leadership and direction to team of up to eight employees. Trained and developed employees in sales, marketing, and customer service in order to qualify for career advancement. Consistently exceeded company goals in customer satisfaction and profitability.