Providing core data processing services to Credit Unions in the US.

Answering first-level technical phone calls from retail branch bankers across the country. Helping the users through issues with hardware, network and internal applications, including user confusion, user error, hardware failures, network issues, application navigation, application errors and application bugs.

Split duties of running a franchise business with one partner; including, but not limited to sales, installation, balancing finances, finding vendors, and continually improving customer retention.

Served as the primary contact between the manufacturing plant and the customers. Communication with Honda Automotive and Mitsubishi Motors was needed for numerous reasons: investigation of part and/or installation problems, approval of part design and machine changes, continual improvement of product quality, etc.

Fabricated and maintained thousands of computers and other peripherals for ECOT (Electronic Classroom of Tomorrow), Ohio’s first and largest secure virtual school, providing home-based education for grades K-12. Duties included the assembling of hardware, image creation and transferring, testing, refurbishing and/or repairs, and help desk support.