Financial Services Specialist
Current● Manage relationship with a Multi-State Law Firm● Prepared and delivered a Monthly Business Review● Developed several weekly meetings with the vendor for areas of process improvement● Evaluate both Vendor and agent performance and develop solutions for efficiency● Facilitate weekly meetings with agents that support my vendor to discuss performance● Oversee entire training process for all new hires, working with internal resources tostreamline this processReplevin Specialist - Intermediate● Managed portfolio of delinquent accounts in litigation to pursue judgement or recovery● Reviewed detailed legal documents for accuracy prior to being filed with the courts● Assisted in the creation of training materials and mentoring of new agents● Created and distributed reporting of repossessions to several key partners● Promoted to Intermediate Agent in 2019