• Maintain/Support/Setup user accounts, security groups using Active Directory and Office 365 Exchange Admin Center• Maintain/Support/Setup mobile devices for in-house and remote users using MobileIron • Maintain/Support/Setup of Virtual Machines via VMWare Horizon Administrator• Worked 200+ tickets per month from all locations while staying within required SLA’s. • Assemble/Configure/Support of 11 in-house conference rooms out of 36 conference rooms throughout the company• Provide onsite support of Windows 7, 10, and MAC computers and peripherals• Assist engineers with setup and configuration of switches, routers physically located in the Austin and Plano offices• Manage/Deploy monthly Windows patches using ManageEngine• Coordinated office re-location moves, add, changes• Deploy/Train all new hires on computer and AVAYA phone systems• Provide 7/24 on-call support on a rotation basis to companywide reported issues

• Directly managed up to 10 employees and 15+ company-purchasing relationships.• Managed Avaya Digital Phone system (with third party vendor) including Avaya Call Manager configurations, digital porting via patch panel, and softphone setup and configuration.• Coordinated office physical re-location moves, adds, and changes, including equipment growth needs, data providers, PRI providers, SIP providers, and physical equipment move.• Researched and tested IT needs for the company as well as bid, and negotiated company data provider contracts, PRI provider contracts, phone system bids, and MITS contracts.• Administered Office 365.• Troubleshoot Windows XP, Vista, & 7 plus Office 07, 10, 13, & 16, in addition to various other computer hardware and software issues• Organized deployment and training of all new hires on computer and phone systems.• Managed third party low voltage cabling requests.• Responsible for the bidding and research of 5,000 to 7,000 homes per month.• Responsible for spending upwards of 4mm per month on the purchase of 50 to 400 homes. • Managed an inventory of up to 100 homes throughout the United Sates.• Devised strategies and marketing plans for home inventory sales.• Awarded Top Sales Representative of the quarter twice and Top Representative of the month 5 times.

• Increased purchasing with my account base by over 20%.• Maintained account relationships for current customers while also adding new customers. • Supported up to five Account Executives in all bidding and relationship support for state, local, and education clients.• Maintained website pricing sheets according to state DIR contracts the company held. • Bid upwards of 20+ RFP is a day along with 10 to 15 large RFP requests each month. • Entered all winning orders in for purchasing and responsible for maintaining tracking and customer escalations for items that may have been defective or wrong products shipped.