Brian Kenny Email & Phone Number

Northbrook, Illinois, Us

Northbrook, Illinois, Us

Bright Technology Services provides IT Management oversight ensuring enterprise technologies, operations, vendor agreements and staff are strategy and tactically aligned with business objectives.Ensuring systems scalable, reliable, and available and are delivered on a secure platforms. Guaranteeing management has a clear understanding vendor agreements are: cost-effective, provide value, contains clear and concise service delivery expatiations, including SLA’s as well as containing formidable penalties.Implement Matured IT Service Management framework, using industry-standard best practices, processes, fostering continuous improvement. Configure system Lean of controls eliminating mistakes and error-proofing user interfaces. Examples include but not limited to: • ERP data fields that require input in a specific format of time, date, address• Context transactions are requesting confirmation to “Delete” “2nd Order Delivery”, multi-factor authentication, consistent Bar Coding across plants, tool Lock-Out / Tag-Out functionality.Developed Information Security strategy introducing technology standards for Threat Management, Prevention, Data Protection, Identity and Access Management, adhering to GDPR regulation. Enterprise IT Contracts presented are fully vented, aligned with business needs, reviewed and compared to Favored Nation rates. Licensed users are vested and in compliance.Technology Assessments providing best in class in the areas of Infrastructure, Cloud Adoption strategies, Virtualization, Telecoms & VoIP, Remote Backups, Archiving, and Asset management. Network infrastructure, carrier and vendor management ensuring your contracted rates provide the best value, cost-effective and service reliability.

Execute corporate objectives partnering with executive management and business peers implementing ERP business suite. Convert business operations from legacy mainframe to SAP ERP ECC 6.0. Implement SAP Mobility, BW-HANA, SAP CRM and numerous business applications. Develop IT action plans, delivering secure technologies, ensuring Confidentiality, Integrity, Availability, and Accountability. Led IT governance and risk initiatives, developing IT strategies, enacting policies, process, and procedures for enterprise IT.Implemented Technology and Cyber Security, Awareness, Education, and Training program including distributing quarterly updates. Enhance customer satisfaction, through monthly review of all vital and critical measurement reports, monitoring compliance, root-cause analysis, and remediationRegularly exceeded customer Service Level Agreement (SLAs) by providing proactively requesting customer feedback, institute user training program, and developing continuous improvement plans.Implement vendor selection program, creating Requests for Proposal (RFP) template, reviewed & negotiated proposals, contract and maintenances agreements for IT solutions and services. Developed and maintained Vendor relationships ensuring support success of the enterprise technologies were supported, patched, and secure. Implement enterprise video conferencing technologies reducing network, conferencing costs, reducing travel, increased collaboration resulting in improved employee productivity.Established IT risk, compliance and controls assurance strategies where-by executing and implementation of enterprise strategies. Lead IT risk management, including identifying risk, analyzing, measuring, determine and recommending risks mitigation strategies, and their disposition. Chair IT Steering committee is acting as the primary resource for the Enterprise Security and Risk Management. An active member of enterprise Change Control Board (CCB).

Primarily responsibilities delivering services and solutions that meet or exceed operations guidelines, manager IT operations for enterprise Project Management Office including working with our business partners on project selection, prioritization and delivery. Secure funding for IT assets that are compliant with the strategic corporate objectives, oversees project implementation which include extracting measurable business benefits.Develop use case justifications; cost/benefit analysis, Lean 6 Sigma best practices. Utilize Six Sigma phases, DMAIC reducing distribution defects: missed deliveries and shipping errors, from 1 to 4 sigma. Implement truck routing software reducing late shipment, customer times as well as counter to counter mistakes. Chair IT Steering Committee as well as our enterprise Customer Center of Excellence. Leading the company’s security program, provide system delivery and support metrics, project effectiveness, security awareness and training, enterprise security architecture

Support business operations: IBM Mainframe, Web Development, IT Security, Server Storage and Network technologies. Implement 7x24x365 global and regional Customer Contact Center. Implement Payment Card Industry Data Security Standard (PCI DSS) compliance protocols.

Chicago, Illinois, Us

Master Of Business Administration (M.B.A.), Business Administration And Management, General

Bachelor Of Applied Science (B.A.Sc.), Business Administration And Management, General