Executive Director Of Operations
CurrentKEY ACHIEVEMENTS★ Directs and supervises activities of the Operations and Global Solutions departments, responsible for overall performance, client on-boarding, strategic planning, development, goals, objectives, policies, and procedures.★ Collaborates with the executive and the senior leadership team to ensure the delivery of company-wide initiatives and business objectives.★ Oversees new client implementations while providing leadership to resolve internal and external business issues to ensure a smooth operational workflow while establishing client contracts related to SOW commitments.★ Augments financial performance, operational productivity, and efficiencies to align financial performance goals with company and client forecasts utilizing key metrics to identify areas of improvement.★ Supports a wide range of clients to maintain a competitive advantage through leveraging operational expertise and delivering precise solutions.★ Manages and directs diverse teams and reports directly to the CEO, in addition to being solely responsible for preparing and executing the annual operations budget generating $20M in revenue.★ Reduced operational overhead by implementing effective cost-reduction strategies, including policies to improve vendor performance.★ Administered and negotiated vendor contracts in favor of the company and established worldwide outsourcing solutions to mitigate local hiring constraints.★ Coached and mentored direct reports to lead their teams in meeting Fortune 500 client KPI's while developing and executing outsourcing plans for non-core activities and back-office processes.