Brian Kerrigan Email & Phone Number

Seattle, Wa, Us

Sr. Manager Learning Experience (Content Development) Directed three global cross-functional teams focused on the creation of digital content and management of learning programs that empower AWS builders as they support our customers around the globe. Drives team strategy by leveraging key business targets and needs. Manages team productivity, business impact, and prioritized roadmaps. Supervises three teams in the creation, updating, and governance of over 5500 digital knowledge products supporting over 65 technical and non-technical programs across AWS. Manages team focused on technical skills acquisition, engineering excellence, employee/leader development, organizational culture, and ID&E. Leads GenAI skilling and readiness strategy for the AWS Support organization (10,000+ Builders)Partners and manages communication with key leaders and executives managing monthly and quarterly business reviews across AWS Frontline Support.

Newtown, Pa, Us

Directed a digital content team that focused on the creation of visual media products supporting EPAM's Enterprise Learning, Enablement, and Workforce Transformation Strategy.Managed the global team responsible for enablement experience discovery, design, engineering, delivery, evaluation, and support for commercial and internal consulting engagementsApplied these areas of expertise: Creative Direction, Design Team Manager, Organizational Transformation, Change Management, Consulting, Learning Engineering, Agile Leadership, Strategic Planning & Delivery, Agile & Waterfall Project Management, Partner & Vendor Relations, People Management, Contract Negotiation, Remote & Global Teams

Seattle, Wa, Us

Established a formal curriculum development discipline within AWS Support scaling a global team of 30 L&D professionals to support the full lifecycle of learning for all AWS Support Engineers. This program became an industry recognized talent development pipeline to onboard, develop and feed over 4000 thousand Cloud Support Engineers into AWS Support and into AWS engineering teams, allowing AWS to grow exponentially in people, revenue and profit over the past 6 years.

Seattle, Wa, Us

Managed and coordinated training and content creation projects across a global team of AWS Cloud Support Engineers. Managed project plans, roadmaps, and reporting associated with complex training programs at all levels from new hire training to SME accreditation. Used business metrics to create processes for needs analyses and business impact reporting. Processes and reporting were used to influence frontline leaders and stakeholders to asses capacity planning, workforce management, and training needs and requirements.

Seattle, Wa, Us

Managed and coordinated learning and knowledge content projects across a global team of AWS Cloud Support Engineers. Worked as principal designer for training, documentation, and media products associated with AWS Services. Collaborated with Cloud Support Engineers and SMEs to optimize and maintain support content for usability and accessibility, while maintaining a high bar for quality.

Hamilton, New Jersey, Us

• Lead designer in the creation of marketing packages for tech startups and small businesses.• Public relations writer for non-profit organizations.• Worked contract based technical writing and editing projects.• Freelance writer for Yahoo News.• Five years experience in photography, graphic arts, and videography for both corporate and private clients.

Falls Church, Virginia, Us

Reston, Va, Us

Arlington, Virginia, Us

Ba Interdisiplinary Arts And Sciences, Self And Society (Social Studies)

Master Of Arts In New Media Journalism, Journalism