ServiceNow Core development / Architecture State Government |Jan 2020- Present| ITSM/ ITOM Project - Built 40+ catalog items automating them end to end, creating the required workflow, Business rules, Client scripts, UI policies, etc. Configured scheduled jobs to trigger events and the correlating event rules, alert rules, etcState Government | Mar 2020 - Sep 2020 | ITSM project | Fully automated 20+ catalog items, built scripted REST APIs to integrate a chatbot to log incidents in ServiceNow. Created Script includes to automate catalog items approval .Leading Telecommunication Company | Jan 2020-Mar 2020| ServiceNow Artictecture project | Advised client on Servicenow capabilities that would for their needs, Completed pending enhancements for the client, scripted business rules, Client scripts, UI action as well as designing workflowsServiceNow Remote Administration | Nov 2019 - Jan 2020 | Worked as a ServiceNow contractor to perform upgrades for customers, teaching best practices and running and analyzing health scans.

Designed Configurations and implementations based on the ServiceNow PlatformDeveloped and implemented automation and orchestration within ServicenowDeveloped custom software solutions as required through scriptingWorked with site reliability engineers on AWS CI/CD related tasksUsed Gherkin to write test cases for microservicesSuccessfully used Automation tools such as cucumber and Protractor to automate microservices