Brian Kipp Email and Phone Number
Brian Kipp work email
- Valid
- Valid
- Valid
- Valid
Brian Kipp personal email
Accomplished executive with strong leadership and large team management experience. Proven ability to successfully manage both employees and business initiatives. Demonstrated achievements with performance management, expense and labor management, and revenue generation. Specialties: project management, conflict resolution, and employee retention.
Boyd Gaming
View- Website:
- boydgaming.com
- Employees:
- 4339
-
Regional Director Of Revenue ManagementBoyd Gaming Nov 2022 - Present
-
Director Of Hotel Operations At Blue Chip Casino, Hotel, & SpaBoyd Gaming Dec 2020 - Nov 2022- Provide the strategic direction of Hotel, Casino, Pool, Housekeeping, Wardrobe, Transportation, Retail, Spa and Custodial departments. Responsible for guest satisfaction, revenue management, and team engagement.
-
Director Of Hotel Operations At River City Casino & HotelPenn National Gaming Oct 2017 - Aug 2020Greater St. Louis Area• Oversight of Casino EVS Housekeeping, Hotel Group Sales, and Hotel Operations; including Front Office, Bell, Retail, Wardrobe, Housekeeping, and Valet.• Piloted Hotel Housekeeping Panic Buttons and presented as a best practice for Penn National Gaming. • Implemented text for valet car service to improve wait times, reduce claims, and improve customer engagement.• Through forecasting, works to meet and exceed projected occupancy and average daily rates for maximum occupancy by gaming guests.• Reviews and initiates requisitions and expenditures to maintain and/or improve standards. Researches better methods and ways to reduce costs to achieve more favorable impact on departmental responsibilities and budgets.• Motivates and maintains high employee morale by ongoing development of self-managing teams. Develops, counsels, guides and instructs Supervisory Staff and provides necessary information for effective performance of their duties. Maintains positive interaction with line-level and Supervisory Staff and assures that fairness is maintained and performance appraisals are completed on time. -
Hotel Director At Hollywood Casino St. LouisPenn National Gaming And Hollywood Casinos Dec 2014 - Oct 2017Greater St. Louis Area• Responsible for the operation of the Hotel areas, including Front Office, Hotel VIP Services, Call Center, Bell, Housekeeping, Laundry, Valet and Group Sales to ensure each guest experiences the complete entertainment experience in customer relations, hotel product and amenities at Hollywood Casino St. Louis.• Assisting in the planning of and execution of a 291 guestroom renovation in 2017. Assisted in the planning of and executing of a 211 guestroom hotel tower renovation in summer of 2016. • Oversees the customer relationship management through various channels such as internal customer care emails, Facebook inquiries, Expedia reviews and various social media outlets• Inspects facilities, services and equipment and recommends changes or improvements to ensure Hollywood Casino St Louis’ position as an industry leader. • Handles all guests’ complaints efficiently and takes internal corrective action as necessary.• Recommends changes for assigned personnel including hiring, promotions, demotions and release of personnel. Reviews and approves wage and salary adjustments for personnel.
-
Senior Catering Sales ExecutiveMarriott International Apr 2014 - Dec 2014Greater St. Louis Area• Handles more complex social and local corporate catering opportunities that are above sales office parameters. Works with sales and event staff to drive ESS scores• Contracts and closes local catering and social business and verifies that business is turned over properly and in a timely fashion for quality service delivery. • Implements the brand’s service strategy and applicable brand initiatives in all aspects of the sales process and drives customer loyalty by delivering service excellence throughout each customer experience. -
Senior Room Operation ManagerMarriott International May 2013 - Apr 2014Cleveland/Akron, Ohio Area• 491 rooms, Category 5, A-size property, 65,000 sq ft event space• Managed staff of a Room Operations Manager, 3 supervisors, 45 associates• R Gem/ Image Trainer – facilitated brand specific trainings• Handled responses to customer related issues during hotel stays. • Responsible for Front Office, Guest Services, Valet department• Participated in P&L critique meetings, daily problem resolution meetings, weekly staff meetings
-
Room Operation ManagerMarriott International Dec 2011 - May 2013Iowa City, Iowa Area• 286 rooms, 6 suites, Category 5 property, 60,000 sq ft event space, 3 supervisors, 14 associates• Increased Associate Engagement score 27 points to 86% from a 59%• Increased Arrival Experience by 4 points and Overall Satisfaction by 2.7 points• Worked with revenue management to maximize room revenue to meet budgeted house profit• Performed market code, bundle and package, and charge codes audits to ensure that all revenue is being accounted for accurately
-
Housekeeping ManagerMarriott International Aug 2010 - Nov 2011Greater St. Louis Area• Housekeeping Manager at full-service, 1000+ room Category 4 property, 3 assistant Managers, over 100 ambassadors under a Collective Bargaining Agreement• Increased Associate Engagement score by seven points year over year to highest since hotel opening• Raised hotel housekeeping scores in the following areas year over year: Cleanliness scores by 2.5 points and Arrival Experience by 2.7 points, 3 points in EIWO • Trained new Assistant Managers, Management Development Program trainees, and management interns on Marriott policies and procedures
-
Banquet SupervisorInterstate Hotels & Resorts At The Provo Marriott Sep 2008 - Aug 2010Provo, Utah Area• Providing quick response, accessibility and accountability to all event contacts and attendees• Increasing client retention by upgrading client’s perception of our meeting services• Thoroughly inspecting all event rooms prior to event • Demonstrating leadership through delegation and working along with associates• Continual focus on selling additional food and beverage items or additional equipment to better serve the client’s needs
Brian Kipp Skills
Brian Kipp Education Details
-
Leisure And Recreational Activities
Frequently Asked Questions about Brian Kipp
What company does Brian Kipp work for?
Brian Kipp works for Boyd Gaming
What is Brian Kipp's role at the current company?
Brian Kipp's current role is Regional Director of Revenue Management at Boyd Gaming.
What is Brian Kipp's email address?
Brian Kipp's email address is br****@****ing.com
What schools did Brian Kipp attend?
Brian Kipp attended Brigham Young University.
What are some of Brian Kipp's interests?
Brian Kipp has interest in Children, Education, Science And Technology, Animal Welfare, Health.
What skills is Brian Kipp known for?
Brian Kipp has skills like Hospitality Industry, Hotels, Revenue Analysis, Hotel Management, Customer Service, Front Office, Food And Beverage, Resorts, Catering, Hospitality Management, Pre Opening, Banquets.
Who are Brian Kipp's colleagues?
Brian Kipp's colleagues are Aida Casais, Steve Moberly, Judah Mandelbaum, Victoria Licea, Nat Stetson, Larry Fukuoka, Jaxon Peterson.
Not the Brian Kipp you were looking for?
-
3gmail.com, trw.com, comcast.net1 (734) 8XXXXXXX
-
Brian Kipp
Brigham City, Ut4olin.com, gmail.com, navy.mil, danone.com -
Brian Kipp
Avondale, Pa -
Free Chrome Extension
Find emails, phones & company data instantly
Aero Online
Your AI prospecting assistant
Select data to include:
0 records × $0.02 per record
Download 750 million emails and 100 million phone numbers
Access emails and phone numbers of over 750 million business users. Instantly download verified profiles using 20+ filters, including location, job title, company, function, and industry.
Start your free trial