The position involves testing, deploying, maintaining, and offering technical support for a variety of financial business applications utilized by banks and microfinance organizations. Key achievements in the role include:• Successfully managed multiple IT projects alongside day-to-day operational issues.• Translated business requirements into comprehensive functional specification documents.• Identified areas for system improvement through systematic systems analysis.• Collaborated within teams to design, develop, and deploy software products.• Leveraged SQL scripting skills across different RDMS platforms (MySQL, Oracle, MSSQL) to create queries for analysis and reporting.• Efficiently resolved system issues, consistently maintaining an SLA compliance rate of over 90%.• Utilized programming skills in java to develop programs to assist in system monitoring.• Facilitated the development of applications in alignment with business requirements by working closely with the development team.• Created test cases and scenarios, conducted System Integration Tests (SITs) and Regression Tests, and supported User Acceptance Tests (UATs).• Design and implementation of applications interfacing T24 Core banking systems such as Mobile, Pesalink & ATM Interfaces• Conducted thorough root cause analysis of software bugs.