Oversee the entire operation including purchasing, sales, marketing, services, accounting, customer service, as well as human resources

Solely in charge of distributor relationships including pricing negotiations, forecasting, and orders. Also oversaw the internal hardware inventory including all inbound and outbound shipping and receiving for customers and our reseller networkBuilt out the company's CRM, Salesforce, and administered our 45+ users. This includes, user set up, permissions, workflows and automation, reporting, as well as product catalog creation and management, and pricing Oversaw all aspects of product and service pricing and external purchasing processes including outbound quoting and order processingOversaw all aspects of the internal purchasing process including, staff purchases, general company supplies, as well as software purchases and renewalsCoordinated hardware cost and acquisition efforts between distributors, resellers, and internal teams for special projectsHeaded all account creation and modifications of our proprietary software, CommandCenterHD with a customer base of over 700 accounts globally including proof of concepts, initial purchases, upgrades/downgrades, renewals, and cancellationsDeveloped the hardware sales program in 2015 which grew an average of 36% annuallyDesigned, implemented, and managed hardware RMA processes, which included coordination between our development team, quality assurance team, customer support team, and sales team to ensure an exceptional customer experience

Monitored weekly company performance metrics and alerted executive management team of any exceptions, risks and / or discrepanciesSuggested and implemented process improvements based on discussions with executive management teamGenerated Statements of Work for customer projects for sales and operations teamsProvided Quality Assurance and product testing for CommandCenterHD, new applications and version updates, interactive media deployments, marketing initiatives, marketing materials and new CommandCenteHD-supported hardware devices as they became available

Analyzed needs of customer and recommended products based on analysis via product knowledge and professional club fitting experiences throughout Western PennsylvaniaDevelop customer relationships and maintain optimal satisfaction through prompt response to inquiries

Managed golf shop operations on a day-to-day basisPrepared and marketed tournaments and other special eventsDeveloped and ran clinics and camps

Supervised the outside service staff of 10 people, ensuring all performance standards were met or exceeded.Supervised set up for all outings ranging from 60 to 150 golfers.Responsible for course preparation for major club events and tournaments. Performed all club repair services.

Processed incoming/outgoing store merchandise to include intake, ticketing and distribution to sales floor.Oversaw all inventory control including daily reports, special orders, sales and customer/vendor relations. Generated and maintained all related documentation, such as vouchers, transfers and return to vendor slips.