Brian Klein Email & Phone Number

Modesto, Ca, Us

Bentonville, Arkansas, Us

Bentonville, Arkansas, Us

Bentonville, Arkansas, Us

I work with Operations/Design/Technical teams to mockup and build better products for our WMS.

I work with supervisors and operators to discover and analyze inefficiencies within the supply chain, and develop custom solutions that meet the customer's need/budget/timeline.

As a Technical Support Analyst, I focused on resolving issues spanning from the RF operator, MOCA, integration, reports, and labels within JDA WMS, WFM, along with our internal SaaS products. I balanced on the spot troubleshooting with opportunities for strategic engagements in order to support customer go-lives, peak season volumes, and special projects. Consistently ensuring first rate customer service allowed me to build strong relationships and exceptional trust with clients.Key Accomplishments:* Influenced the creation of current metrics being utilized to evaluate our Customer Support Team* Formalized the Customer On-boarding process with thorough documentation and peer training* Guided the design of our internal software through focused testing and customer feedback* Facilitated on site user training for 75+ employees at multiple facilities throughout Canada* Coordinated a team of third party technical analysts based in India to ensure around the clock dedicated WMS support

Milwaukee, Wisconsin, Us

Responsible for product data analysis, catalog information development and display. Led and trained a staff of two employees and managed third party integrations onto e-commerce website. Streamlined quarterly catalog updates for large suppliers by developing new internal tools and process, reducing processing time from 100 hours to 8 hours per quarter while maintaining quality standards. Developed new processes and support tools to reduce implementation time for third party integrations from 3 months to 6 weeks while improving quality and consistency of final product. Facilitated weekly reviews with database coordinators to discuss high impact mistakes and develop actionable items to improve quality and performance. Coordinated efforts of sales department with operations to identify techniques to improve customer e-commerce sales and develop strategic order compliance programs resulting in increased sales of 11% ($7M in revenue, $3M in savings for customer annually).

West Allis, Wisconsin, Us

Responsible for maintaining relationships with clients, events, and business partners and performing daily work break down for team members. Tracked and maintained inventory and managed logistics for campaigns. Improved sales by 7% by setting clear expectations and guidelines for each team member in providing extraordinary customer service and deliver upon sales goals. Ran workshops at daily meetings to teach the team members how to stay focused and maintain a positive attitude, resulting in more consistent sales.

Houston, Texas, Us

Responsible for developing and maintaining consistent fluid systems by accounting for the effects of water quality on organic cross linking structure, and managing a team of engineers and improved overall crew performance, customer satisfaction, and compliance within guidelines of the Groundwater Protection Council (GWPC). Worked with customers to incorporate new technological advancements and improved chemical compounds in pumping process, resulting in increased daily oil production for quicker returns on investments. Performed studies on oil returns using the North Dakota Industrial Commission (NDIC) as well as proprietary databases for research and analysis. Determined a more accurate way to predict oil production by using segmented analytical techniques. Monitored real time equipment readings of pressure, density, rate, temperature, and volume to prevent exceeding equipment limitations and to provide safe working conditions.

Clearwater, Minnesota, Us

Responsible for printing operations, designing advertisement layouts for sales portfolio and supervising a crew of print operators and finishing specialists. Created daily prioritized checklists with clear expectations to improve operating procedures for better efficiency and lower cost. Trained employees on printer operation, vinyl finishing, and installation of billboards and vehicle graphics to increase quality and consistency for better customer satisfaction. Developed improved techniques for installation scheduling and performing future projects estimates, leading to increase profitability and production efficiency.

Us

Installed HVAC control devices, programmed logic code, and set up networks to allow users to automate their building management system. Worked with customers to ensure the overall understanding of the system, which increased customer satisfaction. Promoted new products in order to update existing systems. Designed graphics pages that allow remote control of HVAC system throughout customer facility, increasing usability and efficiency of operations.

Willmar, Minnesota, Us

Conducted Supervisor relief duties and worked with AutoCad 2009. Developed an efficiency plot for the Turkey Chillers. Performed service checks on electrical, mechanical, pneumatic, and hydraulic devices. Mapped out the refrigeration system layout at the plant.