Brian Klimek Email & Phone Number

Lake Forest, IL, US

Warrensville Heights, OH, US

• Expanded role to include baking, inventory management, and supply ordering ensuring that customers received high-quality products consistently and enhancing their overall experience
• Trained new bakery staff on company policies and POS system use to maximize job satisfaction, expertise, and team performance.
• Opened, shelved, and merchandised new products in visually appealing and organized displays for optimal sales promotions.
• Checked expiration dates and rotated products to verify freshness and avoid spoilage.
• Managed product inventory, preparing orders and recommending shortage/overage solutions.
• Demonstrated strong communication, teamwork, and time management skills to ensure smooth operations and maintain high levels of customer satisfaction using effective customer relationship management techniques.

• Responsible for the handling of customer orders, returns, requests, suggestions, complaints and credit support processing.
• Responsible for ensuring accurate daily shipment processing, product scheduling and shipment confirmations.
• Responsible for investigating and responding to customer requests concerning stock availability, order expediting, pricing, special items, as well as preferred carriers, special packaging and shipping criteria.
• Established and maintains cordial customer relations through telephone contact.
• Interacted with various departments such as Supply Chain Planning, Quality Assurance, Distribution, Marketing, Logistics, etc., to ensure customer requirements are met.
• Issued, monitored and researched service level reports i.e. turn-around time and fill rates.

• Supported customer needs by providing information and answering questionsconcerning facility, promotions, events and organizational rules and policies.
• Resolved guest concerns or complaints and kept supervisors informed of escalatingsituations.
• Monitored facility to verify visitors and personnel adherence to rules and safetyprocedures to protect customers and reduce liability risks.
• Received orders and fulfilled orders quickly and efficiently
• Delivered prepared food and beverage items promptly to customers' tables.
• Restocked condiments, service supplies and snack bar foods throughout shifts to stayahead of customer demands.

Minor, Ux And Ui Design

Bachelor'S Degree, Communication, General