• Investigates and determines coverage and liability, evaluate, negotiate, and settle low complexity tohigh complex non-injury auto claims such as comprehensive, collision, property damage liability, uninsured motorist property damage, and rental vehicle coverages for total loss and repairable vehicles. May manage a high volume of calls.• Resolves member claims through proactive problem solving and decision making, within authority guidelines and under moderate supervision, overcoming obstacles, and effectively prioritizing the workload.• May take First Notice of Loss to initiate claim and gather information for effective investigation.• Collects data relative to resolving physical damage claims, coverage and liability investigations, and claims servicing to identify defects in the end to end claim file cycle and improve operational execution.• Informs and prioritizes backlogs for digital self-service improvements and automation for the Claims organization.• Clearly documents thought process including damage evaluation, investigation, negotiation, and settlement decisions for cases that may include non-routine circumstances and resolutions.• Sets expectations and keeps members informed throughout the claims process to ensure that claims are effectively resolved.Collaborates with external and internal business partners to facilitate claims resolution. Supports members, business partners, and claimants, through use of varying communication channels to include utilization of digital tools to drive speed and exceptional service.• Supports workload surges and/or Catastrophe Operations as needed which may involve volunteering for extended hours.• Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.

Professional Sports and Portrait photographer located in Lakeland, Florida.

As a leader of an award-winning Mobile team, I am dedicated to fostering excellence through the implementation of innovative solutions and exceptional customer support. In this role, I provide mentoring and guidance to team members, while also handling daily administrative responsibilities. I am a strong advocate for Agile methodologies, promoting their use in product planning, management, and serving as a scrum master to support efficient project execution. Furthermore, I prioritize continuous learning to enhance team effectiveness and ensure we stay at the forefront of industry advancements.

As a leader of an award-winning Mobile team, I am dedicated to fostering excellence through the implementation of innovative solutions and exceptional customer support. In this role, I provide mentoring and guidance to team members, while also handling daily administrative responsibilities. I am a strong advocate for Agile methodologies, promoting their use in product planning, management, and serving as a scrum master to support efficient project execution. Furthermore, I prioritize continuous learning to enhance team effectiveness and ensure we stay at the forefront of industry advancements.

I actively engage in daily practices utilizing Waterfall, Agile, and Scrum methodologies. This includes conducting backlog grooming and sprint planning to ensure efficient project execution. I possess strong analytical skills and utilize various tools such as Adobe Analytics, DB Visualizer (SQL), Splunk, and Quantum Metrics to analyze past and future enhancements and monitor performance.In addition, I take responsibility for maintaining comprehensive requirements documentation and effectively communicating guidelines to the development team. I am adept at creating and maintaining test plans for code verification and routine automated testing. Furthermore, I conduct thorough research on errors and defects based on customer complaints and app rating comments.I am experienced in gathering requirements from the business and conducting research on third-party vendors. I effectively coordinate enhancements and research with product testing, Design analysts, and other IT departments to ensure seamless collaboration.Lastly, I take pride in providing training and coaching to new analysts, helping them acclimate to their roles effectively.

Provide Air Traffic Control service to military and civilian air traffic along the eastern seaboard.Manage operational performance of a 16 member team