Client: National Church ResidenciesProject Manager & Business Analyst As a Project Manager and Business Analyst focusing on multiple work streams for this customer: •Promoted to project manager role to plan, schedule and execute all phases of Project Management Life Cycle across multiple projects. •One project’s focus is better understanding the customer’s current process for on boarding their clients in Netsmart (EMR) and figuring out how to improve their business process. Business process improvement is a key skill in this role.•Assist in the development of full-scale project plans for approved projects, associated communications and documents.•Assess and report business implications for each project phase and monitored progress to meet deadlines, standards and cost targets.•Introduce, coach, and guide project teams on Agile / Scrum practices and techniques. •Implement and facilitate project tasks in Jira Software, Trello, and Smartsheet to achieve on-time, on-budget and on-spec project completions.•Identify possible innovation solutions to help their clients and families plan for their senior living journey.•Construct and modify business processes flow charts to improve internal process efficiency and productivity.•Collaborate with business and technical areas to resolve numerous project issues including staffing shortages, tactical matters, scope creep and user needs.

Client: PriorAuthNowLead Business Analyst for Specialty Pharmacy division •Lead Business Analyst for the Specialty Pharmacy division of PriorAuthNow’s SaaS platform.•Collaborate with Product Owner and key stakeholders to capture and document business requirements.•Create and elicit agile user stories to Development team within Azure DevOps for weekly sprints. •Liaison between Product Owner and Development team to identify, prioritize, and deploy new features that meets company goals/vision.•Support Quality Assurance team with UAT testing and developing test plans.•Distribute weekly status updates to Leadership to ensure feature level items are in scope for the launch of Specialty Pharmacy product.•Lead all team cadence meetings. (daily scrum, bug triage, sprint planning, and sprint review)•Construct process documentation including story mapping, flow charts, diagrams and data mapping.•Partner with Product Owner to prioritize and refine product backlog.

Client: Nationwide Bank IT•Lead daily scrum meetings in an Agile and Kanban environments to identify blockers, discuss issues, and communicate progress on assigned projects.•Partner with multiple Nationwide project leaders to gather requirements for the IT team, record requirements in Rational Requirements Composer (RRC) and/or Rational Team Concert (RTC).•Collaborated with multiple Nationwide Bank IT leaders and outside companies during acquisitions to obtain requirements for the conversion of multiple bank products. •Managed the project for the registration of mortgage loans, to meet a deadline for a multi-million-dollar sale. •Prepare research to create the process for decommissioning all Nationwide Bank IT applications and infrastructure framework. •Standardize the requirements strategy for all Nationwide Bank development lines.•Construct agile white boards and story cards for Nationwide Bank’s team projects.•Prepare and present project requirements for our team to review and complete during a two-week iteration.

PRIVIT, Inc. A software as a service (SaaS), cloud based platform helps individuals and organizations collect, transmit and store health information as well as compliance acknowledgment outlined by HIPAA, FERPA, PIPEDA, etc.Business Analyst• Plan, outline, and design the workflow for any new features established in the platform. • Conduct analytical data on customer processes to understand workflows and new requirements.• Liaison between clients and administrative leadership to identify, prioritize, and finish new releases.• Establish and verify baseline internal and external requirements that need to be achieved for the development cycle. • Distribute and understand client’s requirements by constructing easy-to-understand data and process models.Director of Quality Assurance • Design, develop, and execute test plans for PRIVIT’s software platform to ensure quality and desired performance are in line with company goals.• Subject Matter Expert on all software data implemented into PRIVIT’s proprietary platform.• Perform process improvement of the development cycle through configuration and process changes in Jira (QA system).Customer Support Specialist• Respond to questions and concerns about service, and escalated calls appropriately. • Consistently increase customer satisfaction by skillfully resolving conflicts, answering questions, and completing requests in a timely manner. • Train, implement, and mange new clients and all materials within the customer help center.• Create and analyze reports for detailing customer service metrics in Zendesk (Customer service system).Account Manager• Perform business inquires to develop perspective clients.• Prepare and record price quotes for custom configurations within PRIVIT’s platform.• Customize and present demos of new products for the sales team and prospective customers. • Address, investigate, and report any software errors that occur for customers and employees.

• Answered customer telephone calls and emails regarding existing accounts within PRIVIT's software platform. • Compiled and maintained database reports and up-to-date knowledge within PRIVIT’s platform.• Developed and consulted highly empathetic customer relationships and earned reputation for delivering exceptional customer service.

-Scheduled and managed events at the Amelita Mirolo Barn.-Supervised events at all parks in the city. -Promoted business face-to-face to vendors and prospects.-Trained new employees for scheduled events.

-Recorded high school athletes Baseball & Softball contests; along with adult softball-Marketed the recorded game DVDs by communicating with spectators-Built brand awareness by handing out and putting up flyers-Controlled setup and takedown of equipment

-Lead the baseball and softball events at the camp-Taught rules and techniques of baseball and softball to children -Educated athletes on contests between groups and facilitated other sports-Dealt with difficult children

-Serviced and re-calibrated scales for customers-Provided office aid when needed-Responded to service calls to calibrate or repair scales-Customer relations on job sites-Installed used and new scales for our clients