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Brian Kovac is listed as Constantly Striving for Improvement... at Strategic Software Designs, based in Louisville, Kentucky, United States. AeroLeads shows a work email signal at charter.com and a matched LinkedIn profile for Brian Kovac.
Brian Kovac previously worked as Contractor at Strategic Software Designs and Assistant Contact Center Manager at Teleperformance. Brian Kovac holds Bachelor'S Of Art, Secondary Education, History, And Political Science from Cornell College.
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Completed a Bachelors degree in Political Science, History, and Secondary Education at Cornell College and looking for a new challenge.Most recently was an Assistant Contact Center Manager for Teleperformance in charge of KPI delivery of multiple LOBs. I have experience in management, IT, and education fields. I stay abreast of proven management tools with white belt certification in Six Sigma.
Listed skills include Public Speaking, Customer Service, Microsoft Office, Research, and 25 others.
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Naperville, Il
Performed a variety of duties for a software and network consulting firm. Initial duties included hardware assembly and testing, software testing and network setup and troubleshooting. Responsibilities expanded to include web site maintenance, software testing and software module development and testing under the direction of a lead developer.
Louisville, Kentucky Area
Developed, executed, and analyzed dynamic procedural change to ensure consistent improvement of KPI metrics and client satisfaction. Managed day to day operations of LOB for client adhering to client mission. Integrated new procedures and tools within the production floor without interrupting handling of volume.
Worked diligently towards achieving and maintaining a good scorecard while providing excellent customer service and learning more about the industry.Assisted New Hire’s on the Team with best practices, troubleshooting as well Q. A Call flow.Provided Floor support in absence of Sup or Senior Rep.Presentations in Team Meeting for Internet/Phone TroubleshootingSubject Matter Expert for the Team in absence of Sup or Senior RepCitrix Pilot Team MemberExcellent De-Escalation SkillsCharter Business support special projectEscalation path ticket management system beta tester
Responsible for providing a variety of direct care services to residentsAssisting professional staff in the implementation of individual treatment plansEnsured the effective operation of the residential programSupervised and coached up to 13 residents in their daily routineWorked with residents to develop their skill sets to reach their personal goals
Presented a variety of lesson plans Worked closely with the middle school science department to develop more effective lesson plansEnsured the development of students in a variety of settings.Maintained productive classroom environment to promote student’s growth
Activities and Societies: Elected to the Pi Sigma Alpha National Political Science Honor Society in 2007
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Brian Kovac works for Strategic Software Designs.
Brian Kovac is listed as Constantly Striving for Improvement... at Strategic Software Designs.
AeroLeads has found 2 work email signals at @charter.com for Brian Kovac at Strategic Software Designs.
Brian Kovac is based in Louisville, Kentucky, United States while working with Strategic Software Designs.
Brian Kovac has worked for Strategic Software Designs, Teleperformance, Charter Communications, Brooklawn Child & Family Services, and Sycamore Community Unit School District 447.
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Brian Kovac holds Bachelor'S Of Art, Secondary Education, History, And Political Science from Cornell College.
Brian Kovac is listed with skills including Public Speaking, Customer Service, Microsoft Office, Research, Powerpoint, Teaching, Staff Development, and Community Outreach.
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