Brian L. Email & Phone Number

Sydney, NSW, AU

Sydney, New South Wales, Australia

Sydney, Australia

• Provide extensive local and remote support to the Singapore, Sydney, and Tokyo offices through employment of expertise.
• Served in an integral role by supporting the deployment of the new 8x8 phone system in the Sydney office and educated staff on this new technology.
• Carry out the administration of Indeed Software and systems, including Jira, Onelogin, LDAP, AD, Office 365, Slack, IndeedFeed, Fisheye, Teem, and 8x8.
• Undertook and successfully completed the Shoretel Certified Implementation Specialist Course on the 28th of May 2017.
• Furnish in-depth internal and external Zoom support to the Leadership Team, including capturing recordings and synchronizing between slides and speakers.
• Navigated the effective coordination of the office move in Tokyo office and dispensed extensive IT support during my stay. Certified that all phones, monitors, and IT equipment were setup properly.

Ireland

• Charged with providing all local and remote support on all EMEA and APAC sites over the course of my operations.
• Administered all allocated support tickets and ensured resolution in a prompt, professional, and satisfactory manner.
• Actively engaged and participated in frequent visits to all EMEA offices to resolve IT issues and implement improvements.
• Organize and facilitate IT inductions for new hires and existing staff, including new IT staff, to expedite the onboarding and training process.
• Utilized expertise while operating on all video conferencing, telephony, and network upgrades and installations.
• Tasked with orchestrating all aspects of EMEA and APAC IT procurement and stock management as part of my duties.

Dublin, Ireland

- Troubleshooting network problems and implementing solutions. - Providing technical support via helpdesk systems for a wide range of internal & external applications using Numara Helpdesk software - System Administrator on Numara Helpdesk. - Managing backup & restore procedures using Arcserve and HP - Data Protector applications. Sending monthly backup.

· Provide user support in relation to PC’s, Printers, Phones, Software etc· Provide support in Nortel Meridian PABX Systems· Maintain software control database· Maintain PC configurations· Provide connectivity of LAN services· Maintain a hardware tracking service

Provide German and English support for Creative’s European customers through the provision of a professional service (e-mail and phone) to resolve technical queries and requests, focusing on accuracy of solution and quality of service to the customer.

Provide German and English support for E-MU's European customers through the provision of a professional service (e-mail and phone) to resolve technical queries and requests, focusing on accuracy of solution and quality of service to the customer.

Work as an IT Helpdesk specialising in Networking.

Cert Iv Cybersecurity

Diploma, Fachinformatiker Systemintegration