Brian L. Email & Phone Number

Sydney, Nsw, Au

Sydney, New South Wales, Australia

Sydney, Australia

• Provide extensive local and remote support to the Singapore, Sydney, and Tokyo offices through employment of expertise.• Served in an integral role by supporting the deployment of the new 8x8 phone system in the Sydney office and educated staff on this new technology.• Carry out the administration of Indeed Software and systems, including Jira, Onelogin, LDAP, AD, Office 365, Slack, IndeedFeed, Fisheye, Teem, and 8x8. • Undertook and successfully completed the Shoretel Certified Implementation Specialist Course on the 28th of May 2017.• Furnish in-depth internal and external Zoom support to the Leadership Team, including capturing recordings and synchronizing between slides and speakers.• Navigated the effective coordination of the office move in Tokyo office and dispensed extensive IT support during my stay. Certified that all phones, monitors, and IT equipment were setup properly. • Oversaw the complete replacement of a bad phone system with the Shoretel VoIP system. Negotiated and closed a new contract with the phone carrier (AAPT) to add additional ISDN-30 PRI trunk. Orchestrated all aspects of the design, migration, implementation, troubleshooting, and testing of the new PABX system for 150 users. Efforts led to an increase in the overall profit of the business.• Contributed to the setup of our new Indeed office in Singapore, including leading the installation of Shoretel phone system, creating user accounts for 20 staff, programming each phone, and providing a tutorial on how to use the new phone to all the teams. • Function as the primary point of contact for all major technical issues, including power outages and system failure. Perform the updating of network systems to support confidential company operations.

Ireland

• Charged with providing all local and remote support on all EMEA and APAC sites over the course of my operations.• Administered all allocated support tickets and ensured resolution in a prompt, professional, and satisfactory manner.• Actively engaged and participated in frequent visits to all EMEA offices to resolve IT issues and implement improvements. • Organize and facilitate IT inductions for new hires and existing staff, including new IT staff, to expedite the onboarding and training process.• Utilized expertise while operating on all video conferencing, telephony, and network upgrades and installations.• Tasked with orchestrating all aspects of EMEA and APAC IT procurement and stock management as part of my duties.• Served as the main point of contact for all EMEA IT suppliers, vendors, and contractors. Handled the negotiation of contracts to obtain the best pricing available. Established and cultivated close and lasting relationships with vendors.• Administered all elements of office buildouts/floor planning on all Indeed EMEA sites across my operations• Provided in-depth assistance in the administration of corporate Mac OS X migration in EMEA and Sydney office• Carried out the effective configuration of laptops, Macs, and phones through utilization of Shoretel system.• Oversaw the organization and coordination of all internal staff desk/office moves through employment of expertise.• Collaborated with and supported the Network Team in the configuration of Brocade, Cisco, and Palo Alto switches/routers.• Effectively employed Deploy Studio to image MacBook Air/Pro/Mini and old Windows laptop using Clonzilla server.• Operated in an effective and efficient manner with a focus on meeting targets and goals without supervision.• Provided first-class and exceptional customer service across all user interactions.

Dublin, Ireland

- Troubleshooting network problems and implementing solutions. - Providing technical support via helpdesk systems for a wide range of internal & external applications using Numara Helpdesk software - System Administrator on Numara Helpdesk. - Managing backup & restore procedures using Arcserve and HP - Data Protector applications. Sending monthly backup tapes off-site as part of a disaster recovery plan. - Manage Inventory solution software i.e. Lansweeper - Supporting a multi-site IT infrastructure of at least 8500 employees. - Ryanair have 51 bases across 28 countries and operating over 1500 flights per day with a fleet of over 290 new Boeing 737-800 aircrafts. - Setting up Meridian, Cisco and Nortel/Avanta IP phones/fax in Phonemaster for new users - Configured and managed 2003/2008 Active Directory, Microsoft 2007 Exchange, DHCP, WSUS, HP Print server, Symantec - Antivirus and Symantec Encryption. Cisco VPN for laptops Installing and maintaining various standard software as per user requirements i.e. Adobe Pro, Cognos, SAP, Business Master, Skyspeed, World Tracer and Castelle E-fax - Provide primary support for Airline applications i.e Citrix, Netline, Amos, Kiosk and Sita - Travelling to Ryanair European sites to do an IT Audit and also to help with installs, deployment, and troubleshooting. Making sure that all IT equipments are working properly - Purchasing of IT Equipment and software in line within agreed budgets. - Maintaining up to date Antivirus levels on all machines company wide. - Liaising & meeting with external suppliers of IT services. - Managed EPOS solutions. EPOS devices replaced manual and paper based systems on board the aircraft. The EPOS device enables cabin crew to sell and record their on-board sales transactions. - Appointed Fire Marshall in IT department.

· Provide user support in relation to PC’s, Printers, Phones, Software etc· Provide support in Nortel Meridian PABX Systems· Maintain software control database· Maintain PC configurations· Provide connectivity of LAN services· Maintain a hardware tracking service

Provide German and English support for Creative’s European customers through the provision of a professional service (e-mail and phone) to resolve technical queries and requests, focusing on accuracy of solution and quality of service to the customer.

Provide German and English support for E-MU's European customers through the provision of a professional service (e-mail and phone) to resolve technical queries and requests, focusing on accuracy of solution and quality of service to the customer.

Work as an IT Helpdesk specialising in Networking.

Cert Iv Cybersecurity

Diploma, Fachinformatiker Systemintegration