Brian L. Torrez

Brian L. Torrez Email and Phone Number

SaaS Manager, Account Management - Client Services at Alight Solutions @ Alight Solutions
lincolnshire, illinois, united states
Brian L. Torrez's Location
Timnath, Colorado, United States, United States
Brian L. Torrez's Contact Details
About Brian L. Torrez

Brian L. Torrez is a SaaS Manager, Account Management - Client Services at Alight Solutions at Alight Solutions. He possess expertise in lead generation, salesforce.com, account management, sales, saas and 21 more skills. He is proficient in English.

Brian L. Torrez's Current Company Details
Alight Solutions

Alight Solutions

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SaaS Manager, Account Management - Client Services at Alight Solutions
lincolnshire, illinois, united states
Website:
alight.com
Employees:
8619
Brian L. Torrez Work Experience Details
  • Alight Solutions
    Saas Manager, Account Management - Client Services
    Alight Solutions Mar 2020 - Present
    Colorado, United States
    Oversee performance and client portfolio of four Account Executives; manage SaaS client accounts to drive profitability and growth. Contribute to development and implementation of department’s strategic direction and create performance objectives for team portfolio. Support senior management throughout budgeting, financial planning, and forecasting. Align customer delivery service level agreements (SLAs) with corporate financial goals and risk appetite. Evaluate client and application data to form targeted product recommendations and management actions. Monitor client renewal deadlines; design renewal strategies, including up-sale opportunities and outreach efforts. Investigate and resolve client questions and/or concerns in timely manner.
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  • Reed Group
    Senior Account Management Executive
    Reed Group Sep 2016 - Present
    Broomfield, Co.
    The Senior Account Management Executive (SRAME) is responsible for maintaining and strengthening relationships with existing software and service customers and/or partners’ customers. In addition, the SRAME manages account profitability, loss risk, and growth and serves as the single point of contact for Reed Group customers for in-coming and out-going communication upon completion of the sale. The SRAME may have one or more Account Concierge direct reports.◾Accepts assignment(s) to specific customer accounts◾Develops professional, productive relationships with all account constituents (internal functions including sales, operations, and executives, client personnel, client employees)◾Works closely with the Solutions Delivery team post-sale to insure a smooth transition from implementation to live customer◾Facilitates on-going communications to ensure solid client relations; addresses client concerns, seeks resolution to issues and acts as the liaison between the client and internal resources◾Tracks and manages daily tactical issues; ensures customer satisfaction with services provided, resolves operational issues affecting client relations and manages loss risk◾Receives, assembles, interprets and communicates customer and operations reporting data ◾Develops recommendations for and communicates operations and for client policies and management action◾Informs client of changes in legislation that affect disability, workers compensation and FMLA management◾Tracks customer renewal timeframes, plans renewal effort according to appropriate timing and identifies and plans up sell opportunities◾Escalates issues to Reed Group leadership as needed at a time early enough that senior intervention can help address issues successfully
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  • Reed Group
    Account Management Executive
    Reed Group Aug 2014 - Sep 2016
    Broomfield, Co.
    Primary account resource for software clients. Responsible for actively managing the client relationship as it progresses from sales, through implementation and into sustained operations.•Provides direction and support to ensure effectiveness and efficiency of the team(s)•Engages in the typical responsibilities of a technical account manager requiring planning, evaluating, organizing, integrating, and controlling client deliverables•Manages the planning, development, design, and implementation of assigned projects; including tracking schedules, issues, and tasks•Confers with customers and product to assess needs, and to determine requirements•Provides forward-thinking on product introduction/development and on new technology projects•Assists the Director with strategic decisions and direction; develop tactics per client that will meet annual objectives•Responsible for product demonstrations and technical presentations/seminars within target assigned accounts•Reviews account penetration and relationship development with manager•Provides leadership on the account and in the program execution process•Manages day-to-day dialogue with client contacts•Implements strategy and assures teams work together as a group to accomplish overall goals
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  • Kpa Llc
    Alliance Sales Manager
    Kpa Llc Jan 2014 - Jun 2014
    Lafayette, Co.
    As the Alliance Sales Manager I worked closely with the Sales Team to identify and qualify inbound sales leads as well as work on lead generation programs for the Sales Team. I also was involved in telesales activities specific to alliances, which included associations, partners, resellers and franchisers. I managed the ongoing relationship with partners and associations, to syndicate KPA created content with partners and associations, and to create demand generation programs with these partners and associations. In this position, I became an expert in Eloqua and Salesforce.com.
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  • Kpa Llc
    Alliance Marketing Manager
    Kpa Llc Sep 2012 - Dec 2013
    Lafayette, Co.
    The Alliance Marketing Manager is to manage the marketing relationship with partners and associations, to syndicate KPA created content, and to create demand generation programs with these partners and associations. The Alliance Marketing Manager works in a marketing team with the Webinar Manager, Brand Journalist, Webmaster, and dozens of industry experts to create demand generation programs and raise brand awareness. The Alliance Marketing Manager will become an expert in Eloqua and Website Content Management.
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  • Kpa Llc
    Marketing Campaign Manager
    Kpa Llc Feb 2010 - Sep 2012
    Lafayette, Co.
    The Marketing Campaign Manager fills a lead qualification and lead management position. Reporting to marketing, the responsibility is to qualify and manage leads generated by our marketing programs/campaigns to a point that they are ready to enter the sales cycle as qualified leads for the KPA Sales Executives. The position utilizes organization skills, computer skills, professional communication, research, and potential sales skills.
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  • Parmetric Technology Company
    Sr. Maintenance Sales Rep.
    Parmetric Technology Company Oct 2008 - Sep 2009
    The Maintenance Sales Representative is responsible for meeting or exceeding maintenance revenue targets quarterly and annually. This person achieves the target by selling maintenance support contracts for PTC products and providing regional customer support to all PTC customers. Reps interface with customers, PTC software Sales Representatives and PTC Value Added Resellers to negotiate maintenance and software deals within their designated region. Reps coordinate internally between different PTC groups to ensure optimal levels of customer satisfaction for PTC customers.
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  • Ptc
    Cocreate Sr. Inside Sales Rep., Western Region
    Ptc Nov 2007 - Sep 2008
    Acquired by PTC in November 2007, the Inside Sales Rep. postion at CoCreate Software, Inc. entails customer relations such as selling CoCreate's CAD & Collaboration products, training and consulting services. In addition contacting new and named accounts for additional product sales/services from CoCreate.
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  • Cocreate Software, Inc.
    Support Sales / Customer Service Rep.
    Cocreate Software, Inc. Aug 2000 - Dec 2003
    Identified customers to renew yearly maintenance agreements and purchase additional products. Served as a one-stop shop for customers needing to add-on to current software installations, renew software support contracts, assist in technical installations of trial products and purchase consulting services.
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  • Conagra Beef Company
    Customer Support / Group Logistics Coordinator
    Conagra Beef Company 1998 - 2000
    Receive and process internal and external orders; notified operations and traffic of orders for shipment to customers. Support in areas of writing orders, data entry, pricing and communicating with customers over the phone and fax. Also booked loads to arrive across the nation, securing LTL’s (Less than truck loads) for arrival, working with freezer services to secure product availability, data entry, pricing and communicating with customers and company personnel.Other duties include providing sales managers with assistance in problem solving, discrepancies or issues pertaining to FoodService accounts, providing assistance in discrepancies or issues relating to transportation, working with other departments, i.e. claims, credit, corporate transportation; presenting a knowledgeable configuration on the best ways to get product to customers in emergencies and when product recalls occur.

Brian L. Torrez Skills

Lead Generation Salesforce.com Account Management Sales Saas Demand Generation Sales Management Enterprise Software B2b Product Marketing Online Advertising Marketing Telemarketing Sales Operations Product Development Strategy Crm Sales Process Leadership Selling Management Customer Satisfaction Customer Retention Email Marketing Start Ups Customer Relationship Management

Brian L. Torrez Education Details

Frequently Asked Questions about Brian L. Torrez

What company does Brian L. Torrez work for?

Brian L. Torrez works for Alight Solutions

What is Brian L. Torrez's role at the current company?

Brian L. Torrez's current role is SaaS Manager, Account Management - Client Services at Alight Solutions.

What is Brian L. Torrez's email address?

Brian L. Torrez's email address is br****@****ast.net

What is Brian L. Torrez's direct phone number?

Brian L. Torrez's direct phone number is +197039*****

What schools did Brian L. Torrez attend?

Brian L. Torrez attended University Of Northern Colorado, Greeley West High School.

What are some of Brian L. Torrez's interests?

Brian L. Torrez has interest in Economic Empowerment, Civil Rights And Social Action, Poverty Alleviation, Human Rights, Arts And Culture, Health.

What skills is Brian L. Torrez known for?

Brian L. Torrez has skills like Lead Generation, Salesforce.com, Account Management, Sales, Saas, Demand Generation, Sales Management, Enterprise Software, B2b, Product Marketing, Online Advertising, Marketing.

Who are Brian L. Torrez's colleagues?

Brian L. Torrez's colleagues are Jotesha Williams, Andrew Haas, Tristan Thompson, Yashwanth Reddy Purugurthi, Bheem Prakash, Nick Kincanon, Jide Agunloye, Pmp.

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