Specialize in managing and optimizing facilities operations, with experience in overseeing vendor activities for both reactive and planned maintenance at multiple locations. I am skilled in analyzing facility health, managing budgets, and implementing maintenance procedures that align with industry benchmarks to maximize ROI.Work closely with vendors to ensure timely and efficient repairs, regularly evaluating performance against contractual KPIs.Focus is on developing improvement strategies, conducting root cause analysis, and resolving operational issues to drive continuous improvement and operational efficiency.

Conference Center Manager | DOD/DARPA/NSA Contractor | Secret ClearanceManage a corporate conference center for a DOD/DARPA/NSA contractor, including maintaining and upgrading Crestron meeting solutions (VTC, Teams, Gov Teams, Skype). Oversee advanced event management systems for room reservations integrated with MS Outlook and Teams. Provide white-glove service and proactively address AV needs. Supervise AV specialists across five client sites.Certifications:AVIXA CTSCrestron University

AV Manager | 5-Star Resort & SpaOversee all audiovisual revenue and operational goals at a luxury 5-Star resort and spa, ensuring the highest standards of service are consistently met. Lead a team dedicated to delivering 5-Star AV support for events, fostering a collaborative and high-performance culture focused on accountability, continuous improvement, and quality.Build and maintain strong relationships with key resort personnel to drive business growth and enhance overall service offerings. Promote a learning-oriented environment where team members are encouraged to develop their skills and exceed client expectations.

Sales Engineer | Advanced Switchgear & Industrial Power SolutionsSpecialize in sales engineering for advanced switchgear systems, UPS systems, and large-scale battery solutions for industrial applications, ensuring compliance with NERC and IEEE standards. Collaborate closely with the company owner to develop and execute a comprehensive business plan by analyzing P&Ls, optimizing business practices, and driving strategic direction for profitability.Key responsibilities include nurturing existing relationships and identifying new business opportunities by partnering with engineers, end-users, and sales teams. Spearheaded the implementation of a CRM system, integrated existing software solutions, and enhanced the company's online presence through the launch of a new website, Google Ads, and Google Analytics.

Non-Profit Event Partner Manager | Strategic Partnerships Committee MemberI oversee the vetting and selection process for non-profit event partners in Baltimore, ensuring alignment with our mission to host high-impact, meaningful, and engaging events. My responsibilities include carefully curating the annual events calendar, with a focus on organizations that can deliver exceptional Second Saturday events.In this role, I establish and strengthen relationships with local non-profits, identifying those that are a strong fit for collaboration. I also develop innovative communication strategies to enhance our engagement with the non-profit community, ensuring effective and seamless partnerships.As a member of the Strategic Partnerships Committee, I contribute to shaping the organization's overall strategy for maximizing community impact through events and partnerships.

Regional Account Manager is the key person to effectively communicate the benefits of the ASCAP license - which allows music users to perform music legally under the requirements of the US Copyright Law.

Responsible for over $4 million of revenue generated by myself and my direct reports. Our role was to work with convention and meeting planners to determine what they want to accomplish, use our production skills to offer a technical solution to get them there, stay on pace and on budget, then successfully plan and execute that production for their events. We supported approximately 1,000 events a year ranging from 3,000-attendee conventions to corporate product launches to national-level sports awards.

Grow overall audiovisual revenue and profitability, while maximizing customer satisfaction from pre-event planning through post-event phases of service. Solicit new and repeat business through a proactive sales approach that incorporates consultative selling skills. Cultivate and maintain relationships with key hotel personnel to enhance the overall business relationship with hotel.

Director of Event Technology, Tier V at the Hyatt Regency Baltimore.

Assist Director in all duties regarding location audiovisual services, including: employee relations and development, property and vendor relationships, security systems and sales. Direct day-to-day floor operations of technicians, including set and strike (ie. audio, visual, lighting, rigging, etc.), scheduling, etc., scheduling, etc. Delegate tasks appropriately. Assist with developing healthy employee relations climate, including employee motivation and coaching. Participate in employee appraisals, where appropriate. Lead by example in portraying a polished, professional image. Provide outstanding customer service by establishing excellent working relationships with property representatives, company team members, neighboring properties and divisions and all vendors. Mentor technicians to also provide this level of customer service.

Intermediate set up and operation of large and small-scale audiovisual systems with a focus on team leadership and staff development while ensuring the utmost in client satisfaction. Responsible for accurate setup and efficient operation of intermediate equipment. Provide excellent service and strive to exceed the expectations and needs of internal and external customers. Maintain a positive relationship with all clients through effective communication. Assist in training other technicians on all floor activities. Serve as mentor for new hires. Model and reinforce a positive working environment centered around company values. Assist ADET with training new hires on hotel and PSAV service expectations.

Overseeing all aspects of day-to-day operation in a fast-paced meeting environment. Ordering of all equipment and supplies. Supervise and train Event Technology Coordinator in billing processes, information management and all hotel computer systems. Supervise and train Sales Manager in all sales processes, customer service requirements, and profitability tools. Supervise and train all Event Technology Specialists in setup and operation of high-end audiovisual, including advanced computer networking, intelligent lighting systems, multiple-screen setups with advanced switching, digital audio and video recording, cameras and rigging.

Description: Worked independently to complete Event Technology Specialist responsibilities with minimum supervision. Access to hotel's computer systems, partially responsible for sales opportunities. Advanced operation of video switchers, high end audio and cameras, among others.; Description: Set up and operation of basic audiovisual equipment such as microphones, recording devices, screens and projectors. Provided the highest levels of hospitality and customer service in a 5-star, 5-diamond environment.

Setup, takedown, operation, loading/unloading, warehouse organization of various audio/visual technologies. Primary applications included conventions, presentations and trade shows.

Studio ExperienceOver 1,000 hours professional recording studio experience. Knowledgeable of Pro Tools, Cool Edit, Digital Performer. Console experience includes Studer D950 and Trident 80B.Live SoundExperience includes The Hollywood Band, Matt Walberg & Friends, Sky Hi and others; Proper care and maintenance of equipment, sound checks, running live sound