Brian Lai is a Account Manager Motors at TikTok Shop at TikTok Shop. Colleagues describe him as "I had the pleasure to work with Brian when I was handling Trapo’s lazada account. You can always rely Brian to get back to you within a day and help address any problem rapidly. Brian is also very good at optimising client’s account, with his analytic insights, he was able to pinpoint areas for improvement. His recommendations have contributed to our top 3 ranking in the Lazada automotive space ever since he managed our account. One of the best account manager to work with if you want to… Show more" and "Brian is dedicated to achieving high sales on Petsmore E commerce and is a valuable team player as well. Punctual and hardworking"
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Account ManagerTiktok Shop Jul 2024 - PresentFederal Territory Of Kuala Lumpur, Malaysia -
Team Lead - AutomotiveLazada Apr 2023 - Jun 2024Kuala Lumpur, Federal Territory Of Kuala Lumpur, Malaysia -
Key Account Manager MotorsLazada Aug 2021 - Apr 2023Kuala Lumpur, Federal Territory Of Kuala Lumpur, Malaysia -
Lazglobal Category Management MotorsLazada Dec 2020 - Aug 2021Kuala Lumpur, Federal Territory Of Kuala Lumpur, Malaysia -
Sales Marketing ExecutiveMms Retails Jun 2017 - Dec 2020Kuala Lumpur, Malaysia• Handle 6 platforms, 11street, Lazada, Shopee, Shoppu, PgMall, and Qoo10.• Defined and tracked campaign effectiveness and adjusted strategies accordingly.• Maintained compliance with company requirements• Analyzed Business development and monitored market trends• Analyzed industry trends and compiled market research date to inform planning and strategy • Supervise marketing team activities• Maintained relationships with drop ship vendors through WhatsApp and Email, order entry and order fulfillment to include online platform order preferred processing• Analyzed Business development and monitored market trends• Created product information packages for vendors including product descriptions, images and pricing. Ensured all information copy, product and non-product was updated and accurate.• Regularly reviewed competitive websites in terms of product range, marketing initiatives including functionality and customer offerings.
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E-Commerce Consultant ExecutivePetsmore Apr 2015 - Jun 2017Selangor, Malaysia-Focuses sales efforts by studying existing and potential volume of dealers.-Recommends changes in products, service, and policy by evaluating results and competitive developments.-Resolves customer complaints by investigating problems; developing solutions; preparing reports; making recommendations to management. -Provides historical records by maintaining records on area and customer sales.-Services existing accounts, obtains orders, and establishes new accounts by planning and organizing daily work schedule to call on existing or potential sales outlets and other trade factors.-Keeps management informed by submitting activity and results reports, such as daily call reports, weekly work plans. -Maintains relationships with clients by providing support, information, and guidance; researching and recommending new opportunities; recommending profit and service improvements.-Maintains quality service by establishing and enforcing organization standards.-Check inventory to ensure product is in stock.-Process orders in person and over the phone.-Collect and research information needed to identify and resolve problematic situations.-Stock shelves.-Moves inventory by scheduling materials to be moved to and from warehouse; coordinating inventory transfers with related departments.-Maintains storage area by organizing floor space; adhering to storage design principles; recommending improvements.-Maintains inventory by conducting monthly physical counts; reconciling variances; inputting data. -Achieving high levels of customer satisfaction through excellence in receiving, identifying, dispatching and assuring quality of goods.
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Sales AssistantMuji Malaysia Nov 2014 - Dec 2014Kuala Lumpur, Malaysia
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Warehouse AssistantPetsmore Nov 2012 - Dec 2012Selangor, Malaysia
Frequently Asked Questions about Brian Lai
What company does Brian Lai work for?
Brian Lai works for Tiktok Shop
What is Brian Lai's role at the current company?
Brian Lai's current role is Account Manager Motors at TikTok Shop.
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