Brian Lambert Email & Phone Number

Saint Paul, Mn, Us

Tracking and facilitating client open enrollment requestsReporting statistics and metrics around client requestsFacilitating weekly progress meetingsDriving open enrollment technology initiatives in a BPO roleReporting on progress of all open enrollment technology initiativesHelping create process improvements for the open enrollment space to increase accuracy and efficiency

Minnetonka, Mn

Managed the Midwest division of customer and vendor accountsAssisted with process improvement and technology enhancements in a project management roleAnalyzed operational function and performanceResolved & eliminated customer issuesProduced analysis of resources and trends, dailyProvided a high level of customer service by managing customer and vendor inquiriesSupplied feedback, observations and solutions to improve service. Conducted weekly status calls… Show more Managed the Midwest division of customer and vendor accountsAssisted with process improvement and technology enhancements in a project management roleAnalyzed operational function and performanceResolved & eliminated customer issuesProduced analysis of resources and trends, dailyProvided a high level of customer service by managing customer and vendor inquiriesSupplied feedback, observations and solutions to improve service. Conducted weekly status calls Maintained consistent and timely communication between vendor and customer contactsCoordinated and worked as part of operational team Show less

Minnetonka, Mn

Responsible for all service on a $2M account Oversaw all staff management and daily operational functionsImproved processes for an account that required manual billing to improve efficiencyAllocated resources and workload appropriately Maintained accurate, current, detailed recordsAudited account for accuracyPrioritized and delegated workload to enhance team work and efficiency Prepared, coded and converted dataCoordinated timely communication of accrual and… Show more Responsible for all service on a $2M account Oversaw all staff management and daily operational functionsImproved processes for an account that required manual billing to improve efficiencyAllocated resources and workload appropriately Maintained accurate, current, detailed recordsAudited account for accuracyPrioritized and delegated workload to enhance team work and efficiency Prepared, coded and converted dataCoordinated timely communication of accrual and payment reportsMaintained & monitored input of invoicing, reconciliation and payment data Show less

Minnetonka, Mn

Corresponded with vendors to solve outstanding balancesResearched & reconciled financial transactions for two accounts Tracked outstanding balancesDisputed charge discrepancies Prepared invoicesConducted meetings to improve efficiencyResponsible for data accuracy & distribution

Minnetonka, Mn

Managed data and reconciliation for $26M accountDeveloped high level customer relationsProvided consistent communication between vendor and customer contacts to elevate pain pointsPrepared & maintained accurate, current, detailed reports and recordsAudited account for accuracyPrepared and delivered paymentsCoordinated timely communication of accrual and payment reports to managementExamined invoicing, reconciliation and payment data for accuracy Problem solved… Show more Managed data and reconciliation for $26M accountDeveloped high level customer relationsProvided consistent communication between vendor and customer contacts to elevate pain pointsPrepared & maintained accurate, current, detailed reports and recordsAudited account for accuracyPrepared and delivered paymentsCoordinated timely communication of accrual and payment reports to managementExamined invoicing, reconciliation and payment data for accuracy Problem solved with account manager to resolved issues Show less

Minnetonka

Responsible for communicating with customers and vendors in a timely mannerProduced results by creative problem solving Provided exceptional customer serviceAnalyzed opportunities to save customer money Distributed status reportsMonitored resourcesWorked with team to provide efficient and accurate information

Business/Corporate Communications

Business/Corporate Communications