Brian Landrum Email & Phone Number

Golden, CO, US

Lakewood, Colorado, United States

Golden, Colorado, United States

Acted as sole Tier 1 tech in the call queue for organization of over 900 users, efficiently escalating and closing tickets as neededSuccessfully led multiple large scale projects to completion well within deadline, including asset deployments and software upgrades and overhauls.Provided software and hardware support for a wide range of devices including.

Denver, Colorado, United States

Utilized ServiceNow experience to promptly troubleshoot issues as they arose, and managing documentation as new or more efficient solutions were developed. Served as Active Directory administrator providing account maintenance, managing security groups, and allocating permissions as needed.Assisted in inventory management to accurately reflect the current.

Greenville, South Carolina, United States

Provided excellent customer service and product in a fast paced enviornment. Served as in house expert for iOS, POS systems, and wifi network, maximizing uptime. Streamlined procedures, resulting in 25% decrease of employee hours while continuously setting sales records.

Greenville, South Carolina, United States

Simultaneously assisted multiple users image desktops via TeamViewer and multi line phone system.Leveraged knowledge of Windows 10 & 11 to resolve issues and improve imaging processes company wide.Performed efficient hardware and software troubleshooting to minimize critical branch and user downtime.