Brian Larson Email & Phone Number

Eau Claire, WI, US

Eau Claire, Wisconsin Area

IT Project Management

Arcadia, WI

• Ownership of multiple strategic key initiative infrastructure based projects.
• Budgets ranging from $1-$2 million per project
• Project budgeting for Executive Management approval and acceptance
• Stakeholder and cross-functional team management
• Resource planning and scheduling
• Vendor management

Arcadia, WI

• Management of a highly technical team responsible for all areas of Voice, LAN, WAN infrastructure systems and technologies for domestic and international locations
• Design, build, test, deployment, and monitoring of:o 20+ domestic manufacturing & distribution centers | 5 corporate administrative officeso 80+ corporate owned retail store fronts | 550+ independently owned retail.
• Project Management of Voice and Data infrastructure initiatives. Upgrades, integrations, enhancements. New construction, expansions, remodels
• Creation of project and hardware standards templates for retail build-out consistency
• Formalization of detailed infrastructure installation documentation to streamline the vendor RFP process
• Contact/Call Center Management and administration for 250+ agents

Arcadia, WI

• Corporate Headquarters phone system administration
• Call Center call flow design, routing, and queuing
• Call Center agent skills based administration
• Standard user Move/Add/Change
• Agent and Stand users training and documentation
• Network and voice cabling infrastructure and installation

Green Bay, Wisconsin Area

• Terminated and tested single-mode and multi-mode fiber optic backbones
• Documentation/metric reporting to customers on performance of fiber optic backbones
• Held training classes for multiple customer internal technicians on best practice methods for installation, termination, and testing of fiber optic backbones
• Installed fiber optic, copper, and coaxial cabling for Local Area Networks
• Supervisor/Lead on cabling project installations