Professional SummaryI have 32 years experience in design and technical support of Desktop, LAN Server and mainframe based technology.Technical Expertise • Progressively more responsible positions within Public Works and Government Services Canada / Government Telecommunications and Informatics Services (PWGSC/GTIS) in support of diverse computing environments. • Installation, configuration and support of a wide variety of LAN operating systems, mainframe access methods, mainframe applications, end user applications, and Network hardware switches and routers.• Responsible for analyzing end users requirements, researching solutions, and designing technical solutions.• Responsible for documenting new procedures and developing installation guides for new applications and hardware and delivering to end-users. Professional Experience • Solution Designer with Shared Services Canada (SSC), providing mid-range computer solutions for various federal departments.• Network Analyst with Public Works and Government Services Canada/Government Telecommunications and Informatics Service (PWGSC/GTIS), installing, configuring and supporting LAN information systems.• A center of expertise in LAN cabling design. Education from Building Industry Consulting Services International (BICSI) allows me to design, specify, evaluate and supervise the installation of network voice and data cabling infrastructure for PWGSC offices and several OGD's• Ongoing support for two federal government office buildings within PWGSC at 1230 Government St., Victoria, B.C. and Esquimalt Graving Dock. Provided first line help desk support for diverse computer environments, supporting desktop, laptop, mainframe systems utilising Novell 6.5 connected via Cisco Router network to our National WAN.• Local IT Security officer, responsible for physical and information security. RCMP Secret security clearance.