Brian Lawlor Email & Phone Number

Dublin City, County Dublin, Ireland

Dublin City, County Dublin, Ireland

Partnering with subject matter experts and key stakeholders to understand and agree the business needs driving digital transformation within the business. Engaging developers and architects to transform and prioritise the business needs into user stories, epics, features while maintaining the product backlog. Identify and manage project risks, coordinate with respective teams as applicable to mitigate and resolve. Create and deliver technical training on the product platform to all end users. Support the testing of porotypes both for internal and customer use through the correct test data.Engaging with key stakeholders to user business readiness and inform of all progress on bi weekly huddle. Plan customer communications and surveys around the launch of new products and features. Present updates to senior leadership on a monthly basis.

Drive and manage the innovation forum to road-test cultural & innovation changes. Supporting the staff innovation scheme, developing and validating business models, crafting reports and presentations.In depth analysis and development of use cases for the implementation of blockchain technology, delivering a defensive and detailed business case.Supporting the roll-out of improvement initiatives such as improved customer onboarding and other key touchpoint improvements in the customer journey.Market analysis and strategy development for growth and expansion of services into current and new markets, delivering a holistic view of the customers’ needs and how best to target them. Supporting the road map for the future of Bank of Ireland FXPay

Relationship manager for the financial services portfolio with a key focus on business development and and management of existing customer relationships. Reviewed management accounts, quarterly compliance returns, external rating reports and annual audited accounts to prepare annual credit reviews.Responsible for dealing with queries from credit unit, model management and various other internal departments (global markets, risk, compliance).Resolved customer queries as directed, attended customer meetings and completed of various reporting requirements and administrative tasks as directed.Responsible for maintaining customer files to a high standard.

Acting as a main point of contact for EMEA based Priority Clients for settlement related queries within BAML across product, market, entity, trade status. Our team offers premium Client service, deals with all Client queries and manages the relationships between our Clients and internal BAML departments. This requires up to date market knowledge on key initiatives and developments within the clearing and settlement space. We interact with Clients on a daily basis and are the main point of contact for clients on all operational issues and act as Client advocate within BAML to ensure all clients’ needs are met. Responsibilities• Resolution and escalation of matched and unmatched trades for EMEA Clients settling in the European markets• Timely response to client queries regarding the settlement of their trades• Client Fails Reporting • Buy in avoidance• Liaising with other internal departments to ensure timely resolution of Client fails• Involvement in ad hoc projects for new processes or industry initiatives in particular working with the change management team doing route cause analysis on all client issues and relating this back to change management to come up with process improvements.• Breaks investigation and resolution.

• Learned valuable skills in conducting market analysis, financial feasibility studies, technical feasibility studies and in analysing market trends• Carried out an extensive feasibility analysis for a novel industrial biotechnology company and developed a comprehensive business plan for an attractive and feasible business opportunity

Professional Certificate, Customer Experience, Distinction

Qualified Financial Advisor, Banking And Financial Support Services

Master Of Science (Msc), Biotechnology And Finance, First Class Honours

Bachelor Of Science (Bsc), Biological And Chemical Sciences - Major In Physiology, Second Class Honours Grade 1 (2.1)