● 2nd line desktop support as a member of the Service Desk team in a Windows 7 andlater a Windows 10 environment.● Wrote SQL scripts and stored procedures using SQL Server Management Studio toprovide database support for CRM systems such as Ascent (Ciber).● Sharepoint 365 support - document library permissions, restoring deleted files anddocument troubleshooting.● Created and maintained workflows using Sharepoint Designer.● User administration through Active Directory, Azure AD and the Exchange AdminCentre.● Installation and configuration of user hardware (PCs, laptops, printers, VoIPtelephone handsets) and software.● Created and deployed packages, applications and operating system images andupdates to users through SCCM. Set up branch distribution points in UK andinternational offices.● Created and deployed GPOs using the Group Policy Management Console.● Used Meraki for monitoring and troubleshooting issues with network systems and formobile device management.

● 1st and 2nd line desktop support as a member of the Service Desk team in aprimarily Windows XP environment.● User administration through Active Directory.● Installation and configuration of user hardware and software.● Citrix administration, permissions, app configuration.● Visits to area offices in UK and Ireland to upgrade routers and switches.● Helped to install, maintain and troubleshoot AV equipment in auditorium andmeeting rooms.

● 1st line and occasional 2nd line desktop support as a member of the Service Deskteam in a primarily Windows XP environment.● User administration through Active Directory.● Installation and configuration of user hardware and software.

● 1st line support as a member of the Service Desk team in a primarily Windows NTand Novell environment.● User administration through Active Directory.● Installation and configuration of user hardware and software.

A short-term contract which then became a permanent position.

● 1st line support in the Helpdesk team working on a 24 hour rotational shift basis.● Supporting users of Windows 95/98/NT/2000 and troubleshooting MS Office andother applications.● Supported a Citrix thin client environment and a customised software package whichfunctioned in an AS400 environment.

● Manufactured electrical consumer units● Undertook detailed inventories of company’s stock in their retail section.● Assisted qualified electricians in the manufacture/assembly of more detailedelectrical panels.