Brian Lederer Email & Phone Number

Goodyear, Az, Us

Phoenix, Arizona, United States

Phoenix, Arizona Area

Phoenix, Arizona Area

Forged and maintained a solid relationship with accounts in the grocery retail industry. Ensured each account had sufficient amount of product and maintained presentation of product lines each day to satisfy the customer’s needs. Increased Weekly Sales steadily for the past 4 years by 15% through promotional events and displays. Planned, implemented and monitored day-to-day operations for the delivery of products and inventory control in each account.Worked closely with District Sales Manager and Store Management Team to ensure service and quality of product was meeting the needs of each business. Kept back-stock inventory low to minimize shrink and return percentage.

Phoenix, Arizona Area

Actively supported the responsibilities of store activities and operations by planning, organizing, directing, and controlling: labor, expenses, and store conditions.Helped improved the Shopping Experience Progress Report (SEPR) from a score of 85% to 96%. Endorsed and supported the Customer 1st strategy and initiatives to ensure, train, and educate all associates to provide and stride to customer service excellence. Hiring, discipline, and evaluations where human resource functions related to the position.Shared responsibility for cash accountability and accuracy with the store bookkeeper and front-end manager to ensure that all associates complied with the company's cash handling policies and procedure.Worked directly with department managers to ensure that proper procedures were being followed on in-stock, out-of-stock, out-of-code conditions and item markdowns. Responsible for scheduling and controlling labor to ensure the store was within budget relative to projected sales.

Phoenix, Arizona Area

Supported the company’s initiative by providing excellent customer satisfaction through effective management and leadership of store operations. Coordinated overnight production and merchandising through planning, direction, communication, goal setting, brainstorming and teamwork. Coordinated activities of part-time clerks to ensure that daily assignment tasks were completed on time and properly. Oversaw daily product ordering to guarantee that shelf levels were full and extra product was available. Development and cross-trained associates who meet or exceed expectations to fill key positions and future assignments. Assisted in monthly evaluations by providing the store manager with feedback on night crew associates performance and attendance.

Oversaw the completion of projects and assignments, including planning, assigning, monitoring and reviewing progress and accuracy of work, evaluating results, etc.Identified key barriers/core problems and applied problem solving skills to troubleshoot and resolve complex situations. Made decisions under conditions of uncertainty, sometimes with incomplete information, that produced effective end results. Managed client relations, acting as liaison between client, contractors and vendors.Ensured that all safety and OSHA regulations are communicated to staff and adhered to.Prepared assignments and schedules for field crew. Ensured proper paperwork had been submitted.Helped in writing and implementing policies and procedures for field operations.2002 - 2006

Managed daily production activity by scheduling staff, keeping equipment maintained, and controlling quality and inventory.Performed HR functions i.e. hiring, discipline, and assess performance evaluations.Maintained weekly and monthly production reports to ensure the fabrication shop was within budget relative to projected sales. Implemented an assembly line process to improve efficiency and quality control within the fabrication shop.Developed template and install schedule procedures to reduce overtime and scheduling conflicts.Worked directly with retail clients (Lowes, IKEA, and TGI) on customer service related issues.Assisted GM in project estimates.Trained support personnel in safety, operating procedures, and customer service.Assisted and supported product distributors on fabrication and installation manuals and warranties.Ordered and approved materials and supplies.

Supervised the production staff to maintain and meet production schedule needs and inventory levels. Interacted with customers and vendors to improve overall customer service support.Developed an Assembly Line Process to improve quality of product produced.Trained support personnel on countertop measurements, pricing and procedures.Updated fabrication and installation warranties and manuals.Ordered materials and supplies.Maintained raw inventory goods.