Empowered staff members to contribute to continuous improvement, quality, and growth of company.• Built and maintained loyal, long-term customer relationships through effective account management and rapport building.• Hired, coached, and trained staff, monitored performance, and offered mentoring to junior team members.• Achieved productivity improvements while enhancing quality control operations to reduce overhead.• Promoted business profitability by tracking performance indicators and driving corrective action.• Maximized revenue by identifying key long-term growth initiatives.• Implemented effective customer service procedures to encourage positive feedback.• Boosted profit opportunities, analyzing cost, contract performance and risk for corrective action.• Grew business by creatively driving sales and maintaining cost controls.• Collaborated with support personnel to solve diverse issues impacting different areas of operations.

- Manage and oversee all content created (from written copy to video)- Manage and oversee company communications (internal and external)- Editing content created and company communications- Client management- Management of 20 staff members (from photographers to writers)

- Manage and oversee all print products (including monthly magazines and weekly matchday programmes)- Editing all copy created for print products- Client management (including dealing with Kaizer Chiefs Football Club)- Management of relations with printing company- Management of 15 staff members (from photographers to writers)

- Manage and editing of all written content produced by the company and distributed to the public (via print publications and through online media via websites)- Managed client relations- Management of five writers and numerous freelance journalists

- Create, edit and supply written content for both print publications and online media- Manage and oversee content created by senior journalists and interns

- Reporting and creation of written content for numerous print publications and online properties

- Worked as an independent contractor and contributing consultant for ESPN Africa- Travelled to numerous African countries to report and present on the Western African Football Union (WAFU) Cup of Nations (this is an international football tournament)- Worked exclusively with Ed Dove who was the Head of Content for ESPN Africa at the time

- Worked as an independent contractor and contributing consultant for Fox Sports Africa- Regularly hosted sporting events as the Master of Ceremonies

- Worked as an independent contractor and contributing consultant for the MultiChoice pay channel (DStv), SuperSport - Regular guest appearances as an expert in the field of football on a show called ‘Backpages’, hosted by television and media personality Carol Tshabalala