General Manager
CurrentEmpowered staff members to contribute to continuous improvement, quality, and growth of company.• Built and maintained loyal, long-term customer relationships through effective account management and rapport building.• Hired, coached, and trained staff, monitored performance, and offered mentoring to junior team members.• Achieved productivity improvements while enhancing quality control operations to reduce overhead.• Promoted business profitability by tracking performance indicators and driving corrective action.• Maximized revenue by identifying key long-term growth initiatives.• Implemented effective customer service procedures to encourage positive feedback.• Boosted profit opportunities, analyzing cost, contract performance and risk for corrective action.• Grew business by creatively driving sales and maintaining cost controls.• Collaborated with support personnel to solve diverse issues impacting different areas of operations.
