Provide service and hospitality to hundreds of members and guests within an environment surrounded by influential business ownersAddress and solve members’ and guests’ wants and needs, scheduling issues and service-related problemsLead the golf operations team in meetings and developmentMaintain daily operations of a full-service golf shop with more than $800,000 in annual salesCreate budgets, sales projections and sales plans for all golf shop merchandiseOrganize and instruct golf clinicsPlan and organize all tournament operations such as gathering player information and setting up eventsSchedule and oversee golf staff including golf professionals, golf bag attendants, golf cart maintenance team and caddiesEstablish training processes and oversee new hires

A private country club with more than 500 members, Old Warson was established in 1955 and today does an average of 17,000 rounds annually. The golf shop is a separate entity that is owned and operated by the head golf professional. Maintained and assisted with all daily operations of a full-service golf shopAssisted with the junior golf program and member golf clinicsAssisted with all tournament operations

General Manager September 2003 - April 2006Panera Bread Company, San Diego, CA • Conducted daily operations of a bakery-café with more than $2 million in annual sales• Managed three assistant managers and over 60 associates • Reviewed monthly profit and loss statements• Organized bi-weekly manager meetings