Brian Leon Email & Phone Number

Maitland, Florida, United States

-Gain a clear, complete, and mutual understanding of my customers' needs by researching and validating data. -Build and maintain a positive working relationship with all key stakeholders. -Identify new opportunities to pursue. -Retain and grow customer base using your the Miller Heiman methodology to probe deeper into my accounts. -Utilize the sales methodology during every conversation to improve my position throughout the sales process. -Maintain revenue through proactive outbound phone calls. -Ensure retention by building and maintaining relationships with key decision makers. -Engage decision makers to uncover sales opportunities. -Manage an accurate and healthy funnel and pipeline. -Understand account attributes including pricing strategy, contracts, site hierarchy, and buying approach.

United States

United States

Member Retention Specialist-Create personal dialing plan each month to achieve sales goal.-Consistently selling over 200 units monthly; reliably exceeding sales goal.-Assisted in developing scripting for a MasterCard program.-Developed department wide processes which increased efficiency and productivity.-Fielded inbound sales and customer service calls.-Collect delinquent payments from member’s monthly payment plans.-Achieved STAR performer every month-Won Premier Performer for 2016-2021

Orlando, Florida Area

-Contacting C-Level Executives to present Robotic Process Automation Software-Demonstrated at a high level the software to show the ROI-Negotiated contracts-Exceeded goals

Orlando, Florida Area

-Develop and execute sales functions to maximize profitable revenue, increase customer baseand identify new business opportunities. -Propose and implement penetration into new markets.-Personally manage customer accounts via direct interaction at all levels of the sales process including proactive follow up for future needs.-Accurately forecast annual, quarterly and monthly revenue streams.-Develop an understanding of competitive landscape and pricing.-In conjunction with marketing, develop and implement strategic growth initiatives.-Develop pricing strategies based on company goals, customer needs and market information.-Analyze sales and marketing statistics to determine sales opportunities and product development needs.-Personally travel to key customer sites and industry specific trade shows in the US and Canada.

Lake Mary, Fl

• Specialized in upsell marketing and customer retentions for previously established customer base• Enhanced customer experience with comprehensive follow up and tutorials• Created market proven scripting and rebuttals• Facilitated new hire training and development; including company policy and procedures• Customized and developed packages for clients including financing and verifications•Experienced OTM representative; specializing in cold calling and potential customer enrollments• Developed viable lead bases obtaining prospect key marketing metrics• Analyzed potential investment ability and market knowledge of potential consumers• Proficient in conducting and facilitating CBTs; including assisting with customer registration and troubleshooting connectivity to web-based learning environments• Trained new hires on company based organizational software “Sales Force”• Proven sales closer with $1.7 M in generated revenue

Sanford, Florida

-Managed a mid size call center specializing in B2B, B2C, Internet marketing, telecom, energy deregulation, and political polling. -Managed a staff of 60 agents. -Directed call center operations as a liaison between clients, supervisors, and call center employees. -Developed and evaluated the overall performance of the sales team, implementing cost efficient and productivity measures to increase the overall profit. -Responsible for reporting, monitoring, supervising and development of call center on both corporate and client levels. -Developed hiring policy and procedures including interviewing, in-take, training, and retention. -Responsible for PNL, including purchasing, invoicing, payroll, and agent incentives. -Ensured overall productivity and quality levels were consistent with the centers derived goals and metrics. -Developed marketing scripts to increase revenue while maintaining overall call efficiencies. -Provided comprehensive feedback, coaching, and training. -Coordinated with departments to maintain open communication to ensure synergy of center.

Altamonte Springs, Florida

-Oversaw the implementation of organizational policies and procedures. -Handled the customer service staff and properly delegated tasks to the appropriate employee. -Managed the HR function in the area of staffing and training. -Handled escalated complaints.