• Led a cross-functional team that manages customer success as well as inside sales (SDRs).• Created the customer success team from scratch with a mission to “Keep, Learn, and Grow.” Keep our current customers happy and engaged, learn from their uses and expertise, and grow our relationships with them and use lessons learned to grow the organization as a whole. • Developed and implemented frameworks to establish customer success processes, codify an SDR playbook, and ensure customer obsession.• Advocated for direct reports, focusing on career growth, high performance, job satisfaction, and seamless turnover when someone leaves or takes extended absences.• Thought leader concerning product roadmaps, revenue recognition, privacy compliance, and technical alignment with client needs and industry trends.• Conferences spoken at:o The National Sports Forum 2021 Spring Summit – Workshop: Location-Based Trend Analysis for Monster Energy Supercross Eventso Cohere One 2019 Catalog & Integrated Marketing Summit – “How to Find (More of) Your Best Customers with Location Intelligence”

• Grew audience LOB by establishing relationships with clients, working through integration with technology team, creating an in-demand audience taxonomy, educating sales both at Gravy and key partners, and monitoring progress and adapting on the fly.• Created and led the Sales Operations Group to enable the sales team with accurate and meaningful insights, streamline contracting, and ensure deliveries that delighted clients.

Manager – Television and Cross Media Solutions Jun 2014 – Present• Create cutting edge deliveries combining Digital and Television data sets for the largest Media and Agency companies in the country• Conceptualize custom deliveries with sales and present those new concepts to clients• Facilitate daily communication between sales, data analysts, programmers, statisticians, and clients to create the industry’s top custom and syndicated Cross Media research and planning products• Keep a firm pulse on the digital and television worlds to remain a subject matter expert in both spheres• Engage with separate Digital and Television client teams to ensure that the deliveries are formatted properly and stay on trackManager – (3TG) Telecom, Tax, Tech, Gov’t Jul 2013 – May 2014• Managed dozens of deliveries each quarter, ensuring timeliness and quality for revenue recognition• Worked with sales and clients to optimize current deliveries and upsell additional custom solutions• Consistently presented deliveries to C-suite executives at top telecom companies• Scoped feasibility of custom projects with clients, sales, and analytics teamsSr. Analyst and Analyst – (3TG) Jul 2011 – Jun 2013• Utilized vast data sets on different topics to create actionable and compelling stories

Researched psychology literature then analyzed and synthesized it for new experiments. Programed new experiments in E-Prime and presented them to peers and supervisors. Analyzed large data sets using MatLab and SPSS.

Created a schedule for employees in response to new jobs ordered by clients. Balanced multiple schedules and priorities to ensure optimal customer satisfaction. Reorganized structure of the company and internal database.

Managed all applications to Stay in School and Cooperative Education programs. Restructured SIS and Coop databases for easier use by Bureau Coordinators.