Brian Levy-Hara Email & Phone Number

Miami, Florida, United States

•Elevated sales by 10% in coffee shop by leading a rebranding and re merchandising of the operation •Worked with supply chain manager and marketing manager to organize and merchandise the coffee shop•Increased customer satisfaction results by 100% by training and coaching employees on customer service excellence•Increased sales in closed packaged goods by 25% through Implementation of plan -o-grams to ensure visual merchandising standards for product presentation•Forecasted sales for upcoming months, quarter, and year by review stores historical performance•Participate in weekly and monthly promotional events in order to achieve KPI’s•Improved sanitation score through training and roll out of station checklist•Ensure adherence to inventory management, cash management and loss prevention procedures to reduce shrink.•Implemented standards of practice to delegate duties and manage employees performance

Austin, Texas Area

• Maintained POS and menu integration data• Built the interface and framework for the self-ordering kiosk• Managed a $2,000,000 P&L statement• Conducted QBRs presenting our quarterly success to our client• Performed data analysis on product mix and forecast purchasing inventory• Trained employees to identify upselling situtations• Built relations with different suppliers and facilitate sampling events• Managed a multi-unit operation including a Starbucks licensed store, a catering department, and a dining hall• Designed a pricing strategy between CPG and fresh food to achieve a 30% food cost.• Spearheaded and oversee merchandising and promotional aspects of 7 stations in the dining hall • Established systems and programs to organize and efficiently manage the manager’s log

Greater Boston Area

-Served more than 3500 meals a day -Raised costumer feedback by 300%-Aided in reducing cost per meal served by 14 percent, by actively managing inventory-Create value through efficient operations, by reducing waste product and raising yields on food production-Maintained a safe and healthy environment for clients, customers, and employees -Supervisory responsibility of a team of shift manager and hourly associates of a team of 120 associates-Identified Boston University’s needs and communicated operational progress -Adopted processes and systems, understand performance metrics and inventory data-Implemented improved quality control procedures-Scheduled employees while analyzing and monitoring labor forecast -Interviewed candidates and aided newly hired associates in training -Actively managed 6 fast food restaurants-Developed and coached associates to help them develop their goals-Adherence and oversight of contract requirements-Managed the day to day operations of a Starbucks in a fast paced environment with $6000 in revenue per day-Assisted in handling a multi-unit operation with four different concepts

-Delivered optimal customer service through professionalism and product knowledge-Designed and delivered solutions-based sales demos and presentations-Connected business professionals and entrepreneurs with the tools they need-Introduced Apple solutions, technology, and services to business customers

Orlando, Florida Area

-Ensured the cleanliness of dining area and food items before serving.-Held responsibility of handling/serving all food items as per the policies of the state -Worked in coordination with other departments to ensure that customers get quality service and satisfaction

Orlando, Florida Area

-Promoted guest satisfaction for steady repeat business. -Improved quality assurance and food cost percentage control.-Maintained and managed safety control of facilities.

Perform duties remotely onlineEntrusted with hundred of confidential client filesDirected all investor calls to bookkeeper department

Planned, Organize, and set up quarterly financial meetingGained knowledge preparing sushiServed business guest at lunch timeHelped open two restaurants

Reviewed night audits Called vendors for accounts receivableRegistered guest at check-inCross-trained throughout management, guest relations, and operations

Bachelor Of Science, Hospitality & Restaurant Management

Activities and Societies: Chabad Jewish Student Group (President, and Treasurer), Lambda Chi Alpha, National Society of Collegiate.

High School