Brian Libby Email & Phone Number

Brian Libby is a Manager, Disability Benefits at Disability RMS at Disability RMS. He possess expertise in mentoring, training and development, performance measurement, performance metrics, team leadership and 16 more skills.

Listed skills include Mentoring, Training And Development, Performance Measurement, Performance Metrics, and 17 others.

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  Manager, Disability Benefits

  Disability Rms

  Oct 2007 - Present - Westbrook, Me

  As part of the claims Management team, responsible for the successful management of an assigned team of analysts. Foster client relations and ensure the accurate risk management of disability claims. Lead, manage, hire, train, retain, and motivate a team of claims professionals capable of and committed to providing exceptional service to clients, claimants and internal partners. Ensure the team operation is efficient, effective and in compliance with all federal and state requirements. Evaluate the team plan for continual improvement of the efficiency and effectiveness of the group and provide individuals with professional and personal growth. Develop and foster excellent relationships with clients. Collaborate with internal and external partners regarding clients’ blocks of business. Ensure client complaints/issues are addressed promptly and in accordance with service standards. Utilize operational metrics and reports to track trends and adjust tactics accordingly. Participate in the development and communication of internal policies, procedures and systems. Support technological initiatives for the enhancement and efficiency of the claims management process. Support and execute claim management initiatives. Conduct internal and external training sessions. Conduct internal and external claim audits. Participate in new client prospecting and implementation. Complete continuing education requirements to maintain licensing. Participate in industry meetings.