Brian Liddy Email and Phone Number

• Lead and execute Onboarding & Marketplace team's initiatives, including our migration on to our new authentication & KYC partner platforms (Stytch & Plaid)• Conduct market research and analysis to identify user needs, market trends, and competitor offerings to drive product enhancements and differentiation.• Define and prioritize product features, user stories, and requirements based on business goals, user feedback, and technical feasibility.• Work closely with Engineering and Design teams to ensure smooth and timely delivery of product features and enhancements, employing agile methodologies.• Gather and analyze data, including user metrics, feedback, and market trends, to measure the performance and success of product initiatives via the creation and monitoring of KPIs.
• Conduct user testing and research to gain insights into user behavior and preferences, and use that knowledge to inform product decisions and improvements.
• Collaborate with the Growth team to develop go-to-market strategies, product positioning, and messaging to drive user acquisition and engagement.
• Support the development and execution of product launch plans by writing PRDs and Project Briefs, reviewing communication strategies, training materials, and user documentation.

• Own our accounting automation platform’s UI build, maintenance, & new features (sign up flow, sales tax automation, partner onboarding, etc)• Assist delivery of new integrations (Stripe, WooCommerce, Dutchie, etc) while testing these connections with beta testers.• Own the company's Billing system and prioritize the billing enhancement roadmap.• Manage JIRA backlog & ensure user stories are well defined for engineering team.• Utilize customer, partner, and internal colleague feedback to deliver a top quality user experience.• Analyze competitors and document findings for Director of Product & our investors.• Knowledge base development-------------"Bookkeep automatically posts daily sales summary financials to accounting platforms such as QuickBooks Online or Xero and reconciles the payment deposits. We do this for all commerce apps like Square, Shopify, Amazon Seller and many many more. We’re accountants, business owners, and data nerds ourselves, so we know the importance of accurate accrual-based financial reporting . When we say smarter, we mean it."

• Align feature requests & support efforts to product strategy for Transax (payment gateway)• Lead projects from vision to market including digital wallet & QuickBooks Online integration• Continuous development of major features (mobile app, e-commerce, invoice manager, etc)•.Lead weekly refinement sessions & daily stand-ups for clarity on pending escalations• Test features & fixes before deploying into production environments• Technical projects & support for merchants-------------------•.TIER 2 MERCHANT SUPPORT• Portfolio consolidation• Product implementation•.Knowledge Base development

• Increase unit economics throughout our New York & New Jersey territories • Manage relationships & forge new opportunities with my portfolio of properties & property management firms• Work with Product team to gather user feedback, build road-map, & market new app features• Annual contract renewals & negotiations

• Manage website projects for independent restaurants using Asana, HTML, CSS, & Salesforce • Hit client retention rate numbers & project launch quotas on a monthly basis• Train clients on back-end software platform while reporting bugs & feature requests via JIRA• Manage relationships with restaurant groups & restaurant suppliers• A/B testing newly developed user interfaces/website builder features & recording user feedback

https://www.instagram.com/drinkdharma/• Self owned & operated fresh pressed juice company• Ordering supplies & budgeting to maintain a 30% markup on all products• Delivering orders throughout NJ & NYC

• Train & familiarize SMB merchants on our cloud software & Point-of-Sale hardware in an effort to minimize churn.• Meet & exceed monthly sales quotas for additional software licenses & third-party integrations• Supporting merchants with our QuickBooks accounting integration & Back-office inventory build-out. • Develop video content for our online resource library (www.shopkeep.com/support)• Report software bugs & feature requests to our Product team via JIRA tickets• Attend Product meetings to provide user feedback & assist in shaping the product backlog

• Onboard independent merchants & familiarizing them with our marketing software & small-business digital trends in order to increase online visibility• Install and manage code in a variety of environments such as WordPress and Duda.• Review SEO standing & page rankings on monthly/quarterly calls with clients

Full service restaurant & catering service