Brian Lock Email & Phone Number

Exeter, United Kingdom

Support of over 100 users over 2 sites, travelling when required. Duties included buiding laptops/PCs and installing software where required. All network and phone patching and documentation. Remote control of PCs using LANDesk. Updating all requests using Jira.Control Stock and receive orders when placed. Updated all documentation and stored in logical folders.

South Molton

Initial three month contract, extended three times, supporting IT systems at GP surgeries throughout North Devon, both remotely and on site. Building both Windows 7 & 10 PCs using MDT software and auditing/updating in use PCs using CentraStage. Controlling stock and updating all requests using HP SAW SAAS.

Exeter, United Kingdom

Maintained both on-site and hosted infrastructure including Wan/Lan/Voip and firewall.Monitor all systems and user access to maintain and improve service. Make changes required for GDPR and ISO27001 accreditation.Make and keep supplier relationships for supply of equipment.Main achievementsServer Virtualisation – Using Windows Server 2016 Hyper V with Veeam backup and off-site storage for disaster recovery. Creating a domain and moving 35 users across to the domain. Creating policies to tighten access while still leaving users able to work.Major changes to hosted domain to tighten access as required for ISO27001 & GDPR.Tightening lan access and controlling wifi access.Moved all users across to Office 365 creating all groups required.CompetenciesMaintenance of Windows 2016 servers including AD, DHCP, DNS.Extensive use of Hyper-V and Veeam.Excellent knowledge of all windows operating systems from Windows 7 right up to Server 2016.Broad understanding of communications/networks including LAN/WAN TCP/IP.Control of switches to keep LAN functioning.Maintain HP hardware.Liaise with 3rd party suppliers to supply new hardware as required.

Exmouth, Devon, United Kingdom

Reporting directly to the MD and sole responsibility for the operation, administration and technical support of the company networks, servers, email and network security systems, documenting current processes and mapping future requirements.In charge of day-to-day running of ERP system including all reporting needs via Crystal Reports, software upgrades, user training and data storage/backup. In full control of reporting requirements and very knowledgeable of Crystal Reports. Design/maintain Lan/Wan infrastructure on multiple sites including Sales staff working from home/on the road via VPN.Communicate requirements with Directors and Department Heads.Manage supplier relationships.Main achievementsServer Virtualisation – Using Windows Server 2012 Hyper V with Veeam backup and off-site storage for disaster recovery. Consolidating multiple servers onto one and creating a backup server in another building. Virtual servers range from Windows server 2003 to Windows server 2012.PC roll-out project – Purchase of new PCs for sales and accounts staff with the older PCs rolled out to the shop floor to allow booking of jobs online and remove written documentation.ERP PCB manufacturing system upgrades outside office hours to allow real-time access to data and improve efficiencies within the factory.Completed project to move emails from PC based outlook/live mail system to office365.Produced on-line displays of factory throughput via Crystal Reports displayed on large screens throughout the factory.Virtualisation of Linux server.CompetenciesMaintenance of Windows 2003/2008/2012 servers including AD, DHCP, DNS.Extensive use of Hyper-V and Veeam.Excellent knowledge of all windows operating systems from Windows 95 right up to Server 2012.Knowledge of SQL Server to apply updates and fix bugs, and Crystal Reports to produce complex reports from data. Broad understanding of communications/networks including LAN/WAN TCP/IP.Control of switches to keep LAN functioning.

Manage (and participate in) on-call rota to provide support 24/7. Need to keep paper machines running. Have 30 minute window before paper machines are shut. Production loss of £39,000 per hour plus start-up losses.Design, develop and maintain software systems for use in paper mills and recycling centres, adhering to tight deadlines and minimal budgets. Main system programmer on the company’s I series using RPG. Supporting VMware, SQL Servers and BT Wan.Project ManagementManaged multiple projects including:EDI – Sat on committee that designed the Edifact standard and managed the changes required in all in-house RPG systems to produce EDI documents including HMCE documents.IBM Websphere MQ. Designed system, produced program specifications for links to Infinium financial systems and managed Contract staff & external suppliers.Re-design and merge disparate payroll systems onto one payroll system on iSeries. Achieved within time-frame and to budget, analysed business requirements, visited multi-sites throughout the UK, Wrote interface programs to Infinium ledgers, persuaded the company away from bureau to on-site systems.