Brian Lofthouse Email & Phone Number

Rochelle, Il, Us

Janesville/Beloit, Wisconsin Area

Setup, install and upgrade desktops and laptops for end usersSetup and maintain printer hardware and printer quesTroubleshoot and repair problems with hardware and softwareMaintain inventory of hardware with in the facilityDocument troubleshooting and repair information within ticketing system Service NowOrganized and set up a process for reclamation of old equipmentPlan, schedule and manage small to large scale projectsTroubleshoot and repair issues with Apple products Assist with troubleshooting and repair of HP and IBM servers

Janesville, Wisconsin, United States

Rockford, Illinois Area

Troubleshoot and repair customer’s home PCs and networks both over the phone and onsite at customer’s locationSetup and troubleshoot point to point wireless internet connectionsCreate and maintain technical policies and proceduresMonitor and troubleshoot wireless network issues and outagesCreate schedule for Installers – new installs, service call, preventative maintenanceSetup and maintain VOIP phone systems at multiple customer locations

Mendota, Il

Provide onsite and over the phone support for PCs, Printers and Network issuesSetup and maintain PCs and printers for end usersPerform weekly onsite visits to all branchesSetup and maintain tape backup systemMaintain small branch networksRun security reports on all PCs and Networks

Greater Chicago Area

Train and support level 1 help desk techniciansProvide technical phone support for multiple locations across the countryCreate and maintain proper documentation on new and existing problemsCreate and maintain technical policies and proceduresProvide training for new and current help desk techniciansExamine and provide feedback for help desk technicians

Greater Chicago Area

Setup, install and upgrade desktops and laptops for end usersTroubleshoot and repair problems with hardware and softwareMaintain inventory of hardware with in the facility

Education record

Education record