Managed and supported large customer sites and satellite client accounts. Provided support for multi-vendor CPUs, servers, disk, tape and robotics subsystems, including Sun, StorageTek, IBM, EMC, HP, Quantum, Cisco, and Brocade Directors. Assisted customers in disaster recovery and redundancy configuration planning and implementation.Installed IBM trunk and patch “raceway” for customers to update their infrastructure configurations.Installed and maintained Remote Monitoring Servers to manage customers account performance, by tracking systems trend reports and internal machine logs, minimizing time between failures.Supported OEM subsystems, third party tape, disk, CPU, and servers.Performed DOD 5220.22 data erasure, for customers, to release disk array prior to next generation system upgrade using Blanco software.Supported, coordinated, and planned installations, relocations, and upgrades.Verified sales order accuracy of equipment configurations and physical layouts.

Supported customer with Robotic Tape and disk backup solutions. This included installation, training, and upgrades and repair. Assisted customers with redundancy planning and disaster backup configurations / implementations.