Brian Lui Email & Phone Number

Atlanta Metropolitan Area

Developed over 120 test cases for User Acceptance Testing for Enhanced Reservation Solutions (ERS)Conducted User Acceptance Testing for Peak off Peak project and assisted in the deployment to production to all Marriott hotels globallyConducted User Acceptance Testing and completed over a total of 3300 test steps across 3 property management systems in 5.

Greater Atlanta Area

Assisted in the 2018 CRMS ResBundle integration project by conducting RMT audits and converting HPP workbooks for the RMAS teamConducted ROS Proxy Go Lives as the head trainer for the last 10 CRMS hotels when the RMS team was repurposed to assist in Marriott integrationFacilitated 4 waves and assisted in the training of over 12,000 total users for the.

Greater Atlanta Area

Centralized Revenue Management Service | Specialty Select BrandsAnalyzed and managed the Revenue Management System (TLPe) for six hotels on the Pilot Program on a day to day basis.Created performance and control group analysis reports to validate the results of the Pilot Program.Performed daily, weekly, monthly, and quarterly maintenance on TLPe to ensure.

Greater Atlanta Area

Centralized Revenue Management Service | Specialty Select BrandsSupported West Region Revenue Managers in coordinating revenue management processes and procedures for a portfolio ranging from 7 to 14 hotels at one time.Coordinated as the Revenue Manager for Aloft Leawood; lead weekly strategy meetings, analyzed STR reports, Market Vision reports, and.

Providence, Rhode Island Area

Trained and evaluated the development of 15 college student interns every three months in customer service and professionalism in the Banquet Department.Ensured courteous customer service to guests while serving food and beverage, greeting and directing to function rooms, and resolving concerns and problemsCatered to the Honorable Order of the Golden Toque.

Providence, Rhode Island Area

Rotation in Front Desk, Housekeeping, Kitchen, Banquets, and Night Audit. Learned mechanics of all departmental operations in a hotel within an 11 week intensive internship.Greeted customers and determined their specific needs by following up and generating repeat business.

Indianapolis, Indiana Area

Sales management team to learn the operations of the hotel.Created purchase orders through Starsource to understand the process of purchasing, receiving, and storing inventory.Exposure to the creation of banquet event orders through Delphi Beo Creator.Aided in a hotel bar, front desk, and restaurant renovation process.

Providence, Rhode Island Area

Handle over 25 check-ins on an average shift.Answered phone calls and transferred calls to over 15 lines.

Nanodegree Program, Programming For Data Science With Python

Learned the programming fundamentals required for data science. By the end of the program, I was able to use Python, SQL, Command Line.

Bachelors, Hospitality

Activities and Societies: National Society of Minorities in Hospitality, Collegiate Honors Society, Eta Sigma Delta, National Society of.