Developed over 120 test cases for User Acceptance Testing for Enhanced Reservation Solutions (ERS)Conducted User Acceptance Testing for Peak off Peak project and assisted in the deployment to production to all Marriott hotels globallyConducted User Acceptance Testing and completed over a total of 3300 test steps across 3 property management systems in 5 monthsAssisted in reviewing and developing over 30 e-trainings for 1100 Marriott hotels on ERS

Assisted in the 2018 CRMS ResBundle integration project by conducting RMT audits and converting HPP workbooks for the RMAS teamConducted ROS Proxy Go Lives as the head trainer for the last 10 CRMS hotels when the RMS team was repurposed to assist in Marriott integrationFacilitated 4 waves and assisted in the training of over 12,000 total users for the rollout of OYv2 for Marriott propertiesTrained, facilitated, and supported the CRMS team by leading over 40 ROS office hours and conducting ad hoc training to assist in the development of associate system knowledge. As the on-site expert and systems trainer, over 70+ associates are now trained and proficient in ROS supporting over 240 hotels.Developed and managed a task tracking document and sent bi-weekly reminders to ensure all associates met deadlines for the revenue optimization system implementation.Collaborated with the RMS project management team on a weekly basis to schedule 190 Specialty Select Brand hotels on Starwood’s Revenue Optimization System for 2015-2016.Maintained and monitored Specialty Select Brands Revenue Management Systems Support Box to grant system access to new users and answer revenue management system support questions. All questions are addressed on a timely basis to prevent revenue impacting issues from arising.Manage the Quality Assurance team to conduct an average of 1700 quality assurance audits monthly on the CRMS ticketing system to ensure revenue strategies are implemented accurately. Quality assurance accuracy has increased to an average of 94% since program inception in 2016.Followed up with incorrect QA audits to identify training opportunities based on the inaccuracies found in the quality assurance audits on a daily basis.Developed a revenue management system audit to analyze configuration, performance, and results to provide recommendations for areas of improvement to help further drive hotel performance and ultimately lift the brand.

Centralized Revenue Management Service | Specialty Select BrandsAnalyzed and managed the Revenue Management System (TLPe) for six hotels on the Pilot Program on a day to day basis.Created performance and control group analysis reports to validate the results of the Pilot Program.Performed daily, weekly, monthly, and quarterly maintenance on TLPe to ensure accurate data is being generated.Conducted customized training's and became the main resource for TLPe on the Centralized Revenue Management Team.

Centralized Revenue Management Service | Specialty Select BrandsSupported West Region Revenue Managers in coordinating revenue management processes and procedures for a portfolio ranging from 7 to 14 hotels at one time.Coordinated as the Revenue Manager for Aloft Leawood; lead weekly strategy meetings, analyzed STR reports, Market Vision reports, and Starboard Performance reports to achieve maximum revenue potential.Trained and helped two new coordinators in becoming systems experts.

Trained and evaluated the development of 15 college student interns every three months in customer service and professionalism in the Banquet Department.Ensured courteous customer service to guests while serving food and beverage, greeting and directing to function rooms, and resolving concerns and problemsCatered to the Honorable Order of the Golden Toque and Presidential VIP's of Johnson & Wales University.Served and assisted business groups and SMERF groups ranging from CVS, Rotary, Weddings, Baby showers, and anniversaries.Successfully built a loyal base of repeat customers by developing relationships with guests and maintaining high quality service.

Rotation in Front Desk, Housekeeping, Kitchen, Banquets, and Night Audit. Learned mechanics of all departmental operations in a hotel within an 11 week intensive internship.Greeted customers and determined their specific needs by following up and generating repeat business.

Sales management team to learn the operations of the hotel.Created purchase orders through Starsource to understand the process of purchasing, receiving, and storing inventory.Exposure to the creation of banquet event orders through Delphi Beo Creator.Aided in a hotel bar, front desk, and restaurant renovation process.

Handle over 25 check-ins on an average shift.Answered phone calls and transferred calls to over 15 lines.