I devise and roll out IT strategies focused on the building of resilient IT architecture, work processes, and protocols that maximize network availability and operational efficiency. Identifying and mitigating cybersecurity risk, I regularly review and establish corporate IT requirements, then optimize systems and infrastructure to enhance user satisfaction and meet company's objectives. Overseeing the entire lifecycle of projects encompassing the acquisition, development, and deployment of IT systems, I monitor emerging technology solutions and assess their suitability for investment. Safeguarding confidential information and assets, including corporate data, intellectual property, and proprietary information, I analyze, develop, test, and roll out new web, client, and server systems. Leading by example and promoting the attainment of personal, team, and corporate goals, I coordinated the installation, configuration, maintenance, updates and upgrades of LAN server and a number of workstations, augmenting security, software-licensing compliance, and network topology. I retain oversight of multiple extensive and complex hardware and software platform interfaces and spearhead the provision of technical support.

Designs and implements IT strategies and infrastructure. Identifies and eliminates security risks. Analyzes business requirements for IT needs and systems. Works to increase user satisfaction.• Provides strategic and tactical planning, development, evaluation, and coordination of Company’s information and technology systems• Determines company’s long-term systems needs and hardware acquisitions to accomplish the organizations’ business objectives• Coordinates and controls all projects related to selections, acquisition, development and installation of information systems• Maintains current knowledge of new hardware and software and recommends upgrading to maintain efficient operation. Recognizes new developments in information systems technology, and anticipates organizational modifications.• Manages installation, configuration, and maintenance of the organization's LAN server and workstations; including upgrades, security, network topology, software-licensing compliance, etc.• Manages performance of multiple hardware and software platform interfaces at the most complex level.• Ensures confidentiality and reliability of corporate data, proprietary information, and intellectual property.• Manages the analysis, development, testing and implementation of new Web and client/server systems.• Manages end-user support for all team members• Works as a team member, supports coworkers and is committed to the overall success of the team.

Providing direction and support in the development and deployment of the organization's IT infrastructure, I promoted the efforts of internal teams. Collaborating cross-functionally and with senior leadership to achieve the deliverables of projects to deadlines, fiscal parameters, and specifications, I determined and tracked the achievement of key metrics. Employing new technologies, applications, and integrations, I streamlined user experiences. Partnering with multi-disciplinary teams, I identified new applications and hardware to meet corporate needs. Configuring and deploying tools, software, and networking, I developed and introduced application and product inventory protocols, to maximize the visibility of solutions. Providing updates to teams and stakeholders, I enforced regulatory compliance. Defining best practices for access, data security and knowledge-sharing, I delegated assignments to resources to meet deadlines and optimize cost-efficiency.

Designing, implementing, and optimizing IT systems and solutions, I influenced and drove the development of system architecture, project planning, automation, and innovation. Heading system upgrades and deployments, I ensured the maintenance of expected standards across software and hardware. Configuring environments to maximize performance and availability, I crafted standard operating procedures to promote operational efficiency, consistency of service quality, and regulatory compliance. Road mapping and leading the execution of projects, I ensured infrastructure systems were inventoried, patched, and monitored. Pinpointing opportunities to improve work processes, I captured and analyzed data to gain actionable insights plus achieve continuous improvement.

As the sole escalation point for a global team of technical support engineers, I trained and mentored remote staff across the globe while providing expedient and comprehensive solutions to emergent mission-critical issues. I sustained efficient operations and maintained positive relationships with key commercial and national government clients, optimizing and maintaining virtual servers across the Americas and the Asia Pacific Region and devising debugging and troubleshooting methodologies to ensure continuous service. I presented weekly technical reports to Sustaining Engineers and weekly overviews to Executive Team.Entrusted with VIP accounts, I served all branches of the US DoD including Army, Navy, Marine Corps, Air Force, NASA, and WHS as well as major DoD Contractors including VISA Northrop Grumman, and Lockheed Martin on top secret and below access control systems

Collaborating as an integral part of a globally distributed team, I supported customers and colleagues in debugging, development, and implementation of global staging and production environments. I guided customers to discover issues and implement fixes within products, and I replicated unique customer environments using state-of-the-art tools to repeat, diagnose, and resolve issues.I was commended for diligence in understanding and managing customer expectations.I won the championship for our flagship authentication product.

I migrated production servers from a physical to a virtual environment to reducing overall IT costs. I also developed and implemented cost-effective systems and support solutions that improved productivity, streamlined operations, and expedited access to critical information and I expediently identified and eliminated root causes of issues that customers described. I modernized core network components and remote branch hardware to increase efficiency and reliability. I also integrated a VOIP system into the corporate network and hardened security.Designing, Implementing, and Supporting; companies' infrastructure, and end-users.Server Operating Systems:Windows Servers 2000, 2003, and 2008 (X86 and X64 bit architecture). Unix AIX 5.2 + 5.3Desktop Operating Systems:Windows 2000 Pro, XP, VistaDatabase Software: Familiar with Universe (UNIX or Redhat), and MS SQL, have an old SQL 9.I Certification.Networking: Daily use of Cisco Routers, Layer 3 switching, and Intrusion Prevention Systems.Computer Hardware: Extremely proficient at building, and rolling computers out to users, as well as supporting.

Serviced Volkswagen Vehicles, using special diagnostic tools to trouble shoot complex issues. Replacing everything from engines, to entire re-wiring.Wrote service tickets and completed tickets with complete explination.

Made many advancies as a sales associate, complete customer satisifaction and able to sell "the complete solution".Moved to interacting with Customers to help/resolve any issues, while keeping integrity, and returning buisness.