Brian Mabe Email & Phone Number

Dublin, Virginia, United States

• Ensuring Precision: Vigilantly uphold IATF / ISO 9001 quality standards, ensuring strict compliance throughout diverse product lines. • Effective Leadership: Spearhead internal quality meetings, facilitating rigorous root cause analysis, corrective actions, and seamless coordination among cross-functional teams. • Meticulous APQP Management: Manage the end-to-end Advanced Product Quality Planning (APQP) process, updating crucial elements such as part-specific control plans, PFEMAs, process documents, critical process instructions, and work control elements. • Customer Advocate: Serve as the primary point of contact for customers regarding all quality matters, including new product lines, quality inquiries, and handling non-conforming products with utmost professionalism. • Rigorous Inspection: Conduct comprehensive inspections of nonconforming products across all production lines, adhering to ISO 9001 and IATF standards. • Swift Corrective Actions: Implement decisive corrective actions and mitigation strategies, rapidly rectifying nonconforming products, establishing clean points, and executing 8D corrective actions on behalf of valued customers. • Streamlined Communication: Collaborate across departments and product lines, submitting deviations, supplier corrective action requests, and driving process changes through cross-functional teamwork. • Technical Expertise: Proficiently interpret and analyze part prints, diagrams, customer specifications, design documents, quality standards, process documents, and workflow diagrams to ensure precision. • Efficient Quality Control: Oversee the meticulous quarantine of internal and external non-conforming products, process customer returns for dispositioning, and maintain daily control of quality standards. • Transparent Reporting: Provide comprehensive weekly reports to upper management, covering key areas such as QPPM, on-time delivery, RMA's, customer rejections, & quality operations.

Radford, Virginia, United States

As the Quality Technician, I oversee all quality inspections and implement the quality management program for the company for all product lines. I am responsible for: • Maintaining ISO 9001-2015 standards and qualifications• Conduct daily and intermittent quality checks and team coaching• Create initiatives for quality assurance and Total Quality Management (TQM)• Create corrective action plans (CAR)• Implement new strategies to ensure quality standards are maintained• Conduct internal and external quality audits

As a Production manager, I facilitated the operation of a light industrial manufacturing facility. I supervised a team of 40 individuals including production workers, support staff, and area managers. I was responsible for:• Overseeing day to day operations of facility• Ensuring profitably across product lines including CNC, specialty wood products, and light manufacturing lines• Managing productivity and efficiency of each product line• Managing personnel, inventory, and documentation of all SOPs• New policy and procedure implementation

Christiansburg, Virginia, United States

• Direct all aspects of multi-departmental sales and installs for customers from surrounding locales.• Directly influence commercial and residential sales growth by forging great relationships with customers, vendors, installers, and third-party facilitators.• Educated clients on how to save money and achieve better results with DIY installs.

Roanoke, Virginia Area

- Devoted to customer service, I worked tirelessly to find each guest’s best possible sleep.- Using a proprietary approach, I helped each customer solve specific sleep-related needs.- Applying various methods, I gave each customer the best solution for the best price.

10 Spradlin Farm Drive, Christiansburg, Va 24073

As an Manager-In-Training, I completed comprehensive sales, management, and HR training to become a market leader and retail store manager. I learned industry best-practices including price-matching, product comparison, industry research, competition shopping, up-selling, qualifying guests needs, and personnel management. My training culminated in a capstone seminar in leadership training and development at company training seminar and was promoted to Manager-On-Duty position.

2435 N Franklin St Christiansburg, Va 24073

- Led a team of salespeople to produce value for customers looking for a better night’s sleep.- Used sleep-related technology to diagnose, prescribe, and sell custom-tailored sleep solutions. - Conducted new-hire training, coaching, and needs-assessments for new staff focusing on client/customer advocacy, active listening, and how to always act in good faith.

290 Peppers Ferry Road, Christiansburg, Va

- Employed a scientific approach to select the right sleep surface for each customer.- Ensured satisfied customers and satisfied partners within company by offering products and services that brought value to my clients, my employer, and my team. - Learned how to operate a successful retail bedding operation and took it to the next level when promoted.

As a tax consultant, I aided taxpayers owing backed taxes to the IRS and various State taxation authorities. My successes in this role included negotiating tax settlements, levy and garnishment removals, and penalty reductions for clients. For each client, my team negotiated with taxing authorities to allow tax payers the breathing room to resolve their tax burdens in the long-run. In this role, I provided meaningful progress toward compliance with State and Federal tax laws and regulations to ensure my clients could rest easy knowing their tax debt was resolved.

117 Ready Mix Road, Wytheville, Va 24382

- Coached, trained, and guided team members to provide excellent customer service to patrons in a timely, courteous, and friendly manner.- Motivated team members to accomplish essential tasks ensuring a positive and productive work environment. - Ensured the highest possible customer satisfaction promoting repeat business.

5522 Highway 11, Atkins Va

- Guided, assisted, and collaborated with team members to teach best practices and techniques and provide excellent, prompt, and courteous customer service. - Motivated team members to accomplish essential tasks ensuring a positive and productive work environment. - Encouraged customer satisfaction and quality client-customer communication.

5522 Highway 11, Atkins, Va 24311

- Learned how to manage others, time, resources, and cashflow. - Gained an understanding of how to effectively run store operations by observing the existing manager at work on a day-to-day basis. - Built on management fundamentals to become a capable leader, manage interpersonal dynamics, and achieve goals efficiently and effectively. - Developed understanding of P&L, inventory, and personnel management.

117 Ready Mix Rd., Wytheville, Va 24382

- Worked closely with peers to help provide excellent customer service to patrons in a timely, courteous, and friendly manner.- Delegated tasks to others to provide an efficient and positive work environment.- Strove to ensure customer satisfaction and drive repeat business every day.

Radford University, Radford Va

As Professional Development Committee Chairperson, I was responsible for planning and implementing a variety of activities which fostered interest in the legal field and increased the working knowledge and professional acumen of both PAD members and prospective members considering a career in law. I sponsored an exciting D.C. area law school trip and information session that included a tour of George Mason, George Washington, and Georgetown law schools as well as the White House and U.S. Supreme Court. In my capacity as chairperson, I worked closely with the executive board of our PAD chapter to both fund and implement plans so that all members could enjoy enriching experiences such as this.

As a pharmacy technician I was responsible for filling prescriptions after pharmacists approved them.I assisted customers with drop off, pick up.if they had inquiries regarding their medications, I referred them to the pharmacist on duty.

Bachelor'S Of Science, Public Administration, Business Administration And Management, General, 3.7

Activities and Societies: Phi Alpha Delta Pre-Law FraternityUndergraduate Degree

Bachelor'S Degree, Political Science And Government

Activities and Societies: Fund Raising, Mentoring, Tutoring, Leadership, Web Page DevelopmentAs a political science major, I studied.

Associate'S Degree, General Studies

Activities and Societies: Volunteer work, Blood Drives, Community Service, and SGAI obtained my Associates degree in Arts and Sciences

Advanced Studies, High School/Secondary Diplomas And Certificates

I pursued an advanced studies diploma at Carroll County High.