Brian Madden Email and Phone Number

Assisting clients with their adoption of Amazon Web Services. Designing and building the AWS Landing Zone so that they can migrate their workloads to AWS.

Directly supporting sales engagements with Solista and vendor sales teamsFacilitating and providing Technical expertise in client discovery workshopsCreating and designing high level solutions to meet customer requirementsPresenting proposed solutions to customer stakeholdersDesigning and leading the delivery of AWS cloud solutions for client baseAssisting the Director Team in the establishment of an APN Consulting Partner PracticeProvision of professional service engagements on behalf of vendorsEstablishing and maintaining strong relationships with customers and vendors

Designing and leading the delivery of large scale Splunk deployments for customersAssisting Clients in delivering their Proof of Concept to support business casesEngaging with Clients as part of an on-site team to push user adoption of SplunkCollaborating with Splunk teams to influence product design and iterative developmentsEnabling and migrating customer workloads to AWSDesigning and developing systems for reporting on security and compliance of AWS workloadsProvision of Technical Expertise to support client engagement and solution optimisationBenchmarking and assessment of Technological solutions to determine Customer suitabilityMentoring and developing Junior Consultants

Day to day management of large physical and virtual Windows server environment.Server Maintenance - Monthly deployment of Microsoft security updates using WSUS.Documentation – New processes & revising current best practices Ensuring all hardware is compliant with latest supported firmware and drivers.Rack, cable, install and configure new server infrastructure.Technical review of system changes to ensure compliance with corporate policies.Assist System Architects with proof of concept designs.Assist in Disaster Recovery planning.Assist vendors with system upgrades.Management of Splunk environment - user access, dashboard & report creation. Participate in a 24x7 on-call duty rotation as assigned.

HP Server Management - Installations and configuration of new servers. The management and troubleshooting issues with existing Windows servers.Active Directory Management for Ireland Organisational Unit.Providing 2nd level and 3rd level IT support to internal users.Server security updates management using Bladelogic.Day-to-day management of WAN, MAN, LAN network infrastructure.Subject Matter Expert for EMEA Riverbed Infrastructure.Day-to-day management of Domino Lotus Notes email system.Day-to-day management of HP storage system (SAN) & HP Tape Library including allocating storage to Windows\VMS hosts, managing network file systems, checking data replication, tracking disk usage, and resolving performance issues.Management of Commvault Simpana Backup & Restore operations.Troubleshooting & analysing performance and reliability issues. Assist in Systems and Network BCP Planning and implementation.Blackberry, iPhone and Android device installations and troubleshooting.Bloomberg and Reuters support.Video Conference Support.Participate in a 24x7 on-call duty rotation as assigned.Project work as assigned.

Providing support worldwide to partners, customers and internal employees within the specified Service Level Agreement.Communicating with customer to identify their issue and keep them informed of the status of their issue.Resolving complaints in a timely manner to customer’s satisfaction.Take ownership and resolve priority escalations from third party teams.Setting up and managing user accounts in-line with team’s SOX requirements.

Web Development of company’s web-site and intranet.Monitor Exchange Server and File & Print Servers using Microsoft MMC.Monitoring of inbound and outbound communications using Mail-sweeperProviding desk-side support to employees.Building Severs and Desktops.Daily backup of systems using Veritas Back-Up software.Applying necessary security patches.Maintenance of network printers.Administering Share Folders.Configuring company laptop’s for Remote Access.